Purchase of Xbox stuck in my cart

duggyhow · Nov 19, 2020

Hi, I can’t purchase the Xbox series x even though it gives me the order number and the place order screen. Keeps saying it’s a problem on their end. Wait a while. It is still in my cart even though I had it in my cart on my pc and now I have it
in my cart on my phone. What can I do?

:)

Stanley Broo

Have exactly the same issue. Added some 15 Xbox controllers from Xbox design labs (there was no other way to save them in the gallery)

..then my shopping cart crashed when started to delete controllers from the cart that we didn't want to purchase.

Now my Company account can't be used to make purchase through Microsoft SE store anymore.

Any ideas are welcomed , tried Store support, looking at many threads with the same issue...no answer.

I think the cart is trying to show something but can't ..broken links between gallery/Xbox design labs and the shopping cart?

My account works perfectly I'm able to design one controller in the US store , but when using SE store the cart is broken.

It's clearly some data stuck in the backend not being able to show the designed Xbox controllers ..that we deleted from my gallery.

Have tried different devices, browsers, cleared the cache, cleared STORE app...

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Ett fel uppstod på vår server. Vänta en stund och se om det löser problemet.

DownstreamServiceError-UnknownReason-UnknownReason

H0jY6vP53ke2zUll.0.0.3.1

2019-04-10T12:51:22.000Z

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ABH2Taylor

So the xbox series x is in my microsft cart ready to buy but everytime i click checkout it says purchase failed how is it purchase failed if its in my cart?? If they were out of stock it wouldnt be in my cart

Its doing that on all the retail websites. Had mine in the cart seconds after Walmart started placing orders but nothing..full cart but out of stock. The brick mortar Walmart only recieved 18 consoles for launch day?? Its a decent sized city here in the horse
capital of the world. A retarded monkey could of planned this better...but hey at least i can go on ebay and buy one for $67,000.

Stacy29

well, I may never finish it. I am stuck at the darn mine cart and there it stays!

stuartgillion

It says I have to purchase it? or add to cart

Mistress Sara

Hi there.

To enter a promo code, you would go through the purchasing steps on the store - microsoftstore.com, put the specific item in your cart then there is an option for Enter a Promo Code right in the Cart below the cart items.

The promo code would then show the addition/deduction of that the code was for.

Purchase of Xbox stuck in my cart