purchase not credited to my game

Hello BigTank1982,

From the FAQ for that offer:

—When will I receive my Rewards Credits?

Your 15,000 Rewards Credits will appear as pending within 15 days of the purchased-game's shipping date.

Since that game was only released recently, it is too early to see pending Credits for that purchase.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Eviscia, Since the purchase was made by your credit card, it will come as credit on your card's next invoice.

The refund in the form of Microsoft credit is only made if the purchase of the game had also been made with the credit.

When I purchased the game through microsoft.com, i was never give the option of checking out, or viewing my cart. The purchase happened in a modal window without an option to enter a promo code. Is it still possible to use my gift code on the purchase and
have my credit card credited for the amount charged?

Here is my experience.

I have the same problem of not able to use the microsoft credit to purchase a game that cost less than my total available microsoft credit using the xbox console. However, when I bought another game that cost more than the microsoft credit I have using
my paypal account, the console then prompt me whether I would like to offset the purchase with my microsoft credit. I answer yes and I finally managed to use up all the microsoft credit.

Hi Janet,

I have the same question. I signed into my son's account. He has $60 worth of GCs loaded as credit into his microsoft account. When he signs in and attempts to purchase a game for $49.99 it only offers the options of Pay Pal or credit card. When the approval is sent to my account, it askes how I would like to pay for the game; Pay Pal or Credit Card.

How do I use the credits in my son's account to purchase the game?