purchase content issue

Discus and support purchase content issue in XBoX Games and Apps to solve the problem; Any word on how much longer that service will be down? Need to download NBA2K before release.... 3db7f9ad-a9ee-43b7-a816-cc47367d990e Discussion in 'XBoX Games and Apps' started by Smith8493457348343, Sep 4, 2018.

  1. Smith8493457348343
    Smith8493457348343 Guest

    purchase content issue


    Any word on how much longer that service will be down? Need to download NBA2K before release....

    :)
     
    Smith8493457348343, Sep 4, 2018
    #1
  2. AlphaCobra56987
    AlphaCobra56987 Guest
    purchase & content issue

    anyone have idea what this means ? purchase and content issue ?
     
    AlphaCobra56987, Sep 4, 2018
    #2
  3. Arminator
    Arminator Guest
    Purchase and Content Usage Issue

    If there were an ETA, they would have put that on the status page.

    Unfortunately, the only thing you can do is to repeatedly check the page for updates, or if you are in the USA, you can leave your cellphone number there to receive a text message as soon as the issue is resolved.
     
    Arminator, Sep 4, 2018
    #3
  4. Edocsil 2020
    Edocsil 2020 Guest

    purchase content issue

    Hi. I suspect it is caused by a major Microsoft Datacenter outage which is still in the progress of being resolved.
     
    Edocsil 2020, Sep 4, 2018
    #4
  5. PJRising
    PJRising Guest
    Well its not good, i need to pay my gold membership. But can't because of it. And to have this issue since 6/22/18. Is a joke....
     
    PJRising, Sep 4, 2018
    #5
  6. Smith8493457348343
    Smith8493457348343 Guest
    Know of a time frame? hours-days-weeks ?
     
    Smith8493457348343, Sep 4, 2018
    #6
  7. Saeleth
    Saeleth Guest
    Hi there!

    Youll want to check on the status of Live on the XBox website as well as Twitter. I am right there with you, i hope it it back up soon!
     
    Saeleth, Sep 5, 2018
    #7
  8. MarkNewell1
    MarkNewell1 Guest

    purchase content issue

    Why does that service being down keep me from launching madden 18. It's already downloaded. I just want to continue my offline franchise.
     
    MarkNewell1, Nov 2, 2018
    #8
  9. PJRising Win User

    purchase content issue

    Well its not good, i need to pay my gold membership. But can't because of it. And to have this issue since 6/22/18. Is a joke....
  10. Mast3rOfGrav1ty Win User

    issues purchasing content

    okay in some sense is this true but the credits cards and paypal issues are almost always the same issue

    i searchs on google for my answer even this error is not in the error wiki so thats makes it incomplete, but this has nothing to do with the billing department but with the Gateway Purchase API, but you know most topics about this subject are unsolved even
    when they contacted billing department
  11. II M0Z II Win User

    issues purchasing content

    Prior to the Beta its sounds like a common issue at the moment and one which has affected me; I could not buy anything online or on console event though all methods valid and enough funds etc.

    After contacting support here:
    support.xbox.com/.../contact-us

    It turns out the issue relates to a risk block where by if you buy numerous items in a short time scale or have suddenly bought something after a long break then the system automatically lock your account to prevent fraud.

    To remove the lock please contact support as above and explain the issue.

    Be aware it took 5 days for a resolution so please be patient.

    This may have changed now you are part of the beta though – still worth a call to support.
  12. Saeleth Win User

    purchase content issue

    Hi there!

    Youll want to check on the status of Live on the XBox website as well as Twitter. I am right there with you, i hope it it back up soon!
  13. Smith8493457348343 Win User

    purchase content issue

    Know of a time frame? hours-days-weeks ?
Thema:

purchase content issue

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