Purchase Confirmation Email

Hello Connor0418,



We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.



Thank you for understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

Hello Connor0418,

Thank you for posting Xbox Community Forum.

We understand that you have an issue of receiving confirmation email to your purchases. As per post description, you updated email address on your account but still the confirmation of your new purchases goes through the old email.

For us to provide you accurate resolution we would like to ask more information about it.

• Did you happen to choose the option/preference of return email address on all your purchases? Normally there is an option on tat when you buy online.
  
• What particular website did you made purchases?
  
• Possible that the 30 day waiting period of effectivity has something to do with the issue.
  

Please check these link articles that you might be interested of and can help you resolve the issue.

• Change the email address or phone number for your Microsoft account | Xbox Support
  
• Change the email address or phone number for your Microsoft account
  

If you have other clarifications about this matter, you can get back to us by replying to this post.

We are looking forward to your response.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Okay, thank you for your help.

So, the pending charges in my bank will just go away?

If the purchase doesn't show on the link and you're sure you're on the right account you bought it with, then not to worry, it means the transaction failed and the money will be refunded back to your account automatically within 24 - 48 hours. You don't have to do anything else.