Purchase came out of gift card instead of rewards credits

Discus and support Purchase came out of gift card instead of rewards credits in XBoX Rewards & Social to solve the problem; When looking at my Microsoft account, the account has always said that I have a balance and my rewards points I have left has an expiration date. For... Discussion in 'XBoX Rewards & Social' started by Multigalactic, Oct 20, 2016.

  1. Multigalactic
    Multigalactic Guest

    Purchase came out of gift card instead of rewards credits


    When looking at my Microsoft account, the account has always said that I have a balance and my rewards points I have left has an expiration date. For example, I have a $50.00 gift card that should not expire and then redeemed $5.00 in rewards points, so
    it would say I have $55.00 with $5.00 expiring on mm/dd/yy. I purchased a game at $4.95 and it said my account was $55.05 and $0.05 expired on mm/dd/yy.

    The last purchase I made did not come out of my expiring rewards points, it came out of my non-expiring gift card. I have been told several different things about this. One is that there is a system issue and it should be fixed within the month so that
    the expiring amount is used first. The other story is that the balance is not going to expire since I redeemed them and the balance on the account does not expire. The site, however lists the expiring amounts matching the rewards points so I don't know why
    I see something different.

    Is anyone else having their gift cards being used before their expiring credits?

    :)
     
    Multigalactic, Oct 20, 2016
    #1
  2. Smwutches
    Smwutches Guest
    I have not received $10 gift code with pre-order game for Call of Duty: Black Ops III for Xbox One

    The $10 gift card is a promotion from microsoftstore.com. You would need to contact their customer service for assistance with the offer.

    If you are a rewards member, you will receive 15,000 rewards credits instead of the $10 gift card.
     
    Smwutches, Oct 20, 2016
    #2
  3. Ichikasuto
    Ichikasuto Guest
    Using Prepaid Balance for Simply Rewarding

    I'm planning on applying some $25 gift cards to my account then buying Mass Effect Andromeda. I currently have around $27 in purchases already made to progress this reward. If I use my digital balance instead of another method like credit card or PayPal,
    will the purchase still be used towards Simply Rewarding?

    Sidenote: Will pre-ordering Andromeda apply for both Simply Rewarding and the pre-ordering mission that rewards 15,000 credits?
     
    Ichikasuto, Oct 20, 2016
    #3
  4. Smwutches Win User

    I have not received $10 gift code with pre-order game for Call of Duty: Black Ops III for Xbox One

    The $10 gift card is a promotion from microsoftstore.com. You would need to contact their customer service for assistance with the offer.

    If you are a rewards member, you will receive 15,000 rewards credits instead of the $10 gift card.
  5. Smwutches Win User

    Hey I bought the digital version of GOW4 form Microsoftstore.com and never received my 10 $code

    Since that is an offer from microsoftstore.com, you would have to contact their customer support for assistance.

    As Shadowsrane says, there is an offer to receive rewards credits instead of the $10 gift card, but that is only for physical disc purchases. Digital orders are not eligible.
  6. Smwutches Win User

    50,000 Microsoft Reward Points for upgrading xbox one to xbox one s.

    Support will check on the credits for you, but FYI, you gold can only be purchased via credit card/Paypal or by purchasing a prepaid gold card in a store. The currency system (money from rewards credits or Xbox gift cards), cannot be used to purchase gold.
  7. Smwutches Win User

    I haven't received my gift card

    Since the $10 gift card is a promotion from microsoftstore.com, you would need to contact their customer support for assistance. Keep in mind that if you are a rewards member, you would have received 15,000 credits instead of the $10 gift card.
  8. TwiggyChimera77 Win User

    Microsoft Store

    Hello!

    Maybe you should consider buy a prepaid credit card instead the gift cards to purchase Xbox 360 games.
Thema:

Purchase came out of gift card instead of rewards credits

Loading...

  1. Purchase came out of gift card instead of rewards credits - Similar Threads - Purchase came gift

  2. I cant purchase a game i refunded previously

    in XboX Insiders
    I cant purchase a game i refunded previously: I have checked my order history and the refund went through and I got my money back. I can install the game but everytime I try and open it I get a message that tells me I dont own the game so I...

  3. I purchased an in game pack. The charge came out of my account, but the pack did not...

    in XBoX Accessibility
    I purchased an in game pack. The charge came out of my account, but the pack did not...: I purchased an in game pack. The charge came out of my account, but the pack did not process onto my game. The game was Disney Magic Kingdoms with Gameloft. I contacted them, and said it was not...

  4. Purchased vbucks came out on my bank account but not given vbucks, brought 5000

    in XBoX on Windows
    Purchased vbucks came out on my bank account but not given vbucks, brought 5000: Hello I brought vbucks , it's come out of my account, but not received them onto Xbox account and didn't receive email conformation 8dc7d621-25b7-4011-aa62-bb7cf10f88ec

  5. Tried to purchase GTA Shark card £5.99. Payment has came out of my bank 4 times but no...

    in XBoX Games and Apps
    Tried to purchase GTA Shark card £5.99. Payment has came out of my bank 4 times but no...: Tried to purchase GTA Shark card £5.99. Payment has came out of my bank 4 times but no content has came across to my GTA account yet I have been refused a refund. Is there anything I can do?...

  6. I purchased Elden ring when it first came out for my daughter. Digital copy. Now we cant...

    in XBoX Games and Apps
    I purchased Elden ring when it first came out for my daughter. Digital copy. Now we cant...: Have checked all 4 accounts in the household under purchases. Nothing. Yet she had it installed and has achievements. i played it for a few minutes. I dont know if we pre ordered it or bought it...

  7. Purchasing game using available balance but came out of bank instead

    in XBoX on Windows
    Purchasing game using available balance but came out of bank instead: Hello, I added £10 then £50 to my sons Xbox account to cover the cost of my son purchasing GTA for £59.99 however he wasn’t able to use the available balance and instead it was taken from my bank...

  8. How to download COD bundle that came with series X purchase

    in XBoX on Consoles
    How to download COD bundle that came with series X purchase: Hi I purchased a refurbed series x from Microsoft for my son for Xmas, it was bundled with COD MWIII but It didn’t come with a code or any other info on how to download it. When we try to...

  9. After purchasing this laptop that came preinstalled with Windows 11, I got Xbox Ultimate...

    in XBoX Games and Apps
    After purchasing this laptop that came preinstalled with Windows 11, I got Xbox Ultimate...: Basically the title. After purchasing this laptop that came preinstalled with Windows 11, I got Xbox Ultimate for 3 months (yes I know, new information) and it (hopefully) was on my account, the 3...

  10. My son’s friend came over for a sleepover with my son and without my permission purchased...

    in XBoX Games and Apps
    My son’s friend came over for a sleepover with my son and without my permission purchased...: My son’s friend came over for a sleepover with my son and without my permission purchased 12000 fifa points when asking for a refund I was told I wasn’t eligible for one and I would like to know...