purchase by mistake

Discus and support purchase by mistake in XBoX Games and Apps to solve the problem; hi my name and Aurelio landmarks have an xbox live account is already 3 years and leave the direct debit never gave problems occurred and my 6 year... Discussion in 'XBoX Games and Apps' started by MaRc0s PrAd0, Nov 29, 2014.

  1. MaRc0s PrAd0
    MaRc0s PrAd0 Guest

    purchase by mistake


    hi my name and
    Aurelio landmarks have an xbox
    live account is already
    3 years and leave the direct debit
    never gave problems occurred and
    my 6 year old nephew bought without
    my permission items of fifa
    14 on 30/11/2014

    1050 fifa points -18.00
    real

    2200 fifa points - 36.00
    reais

    12000 fifa points - 180.00
    reais

    12000 fifa points - 180.00
    reais

    12000 fifa points - 180.00
    reais

    I live in the deep end of my parents
    had left in time to install light fixtures
    and shower in the apartment that has
    got to cancel these purchases
    because not was in my budget
    to spend 594.00 reais

    Thanks for listening

    :)
     
    MaRc0s PrAd0, Nov 29, 2014
    #1
  2. A5625
    A5625 Guest
    I purchase something by mistake

    Hello Xbox Support

    yesterday i purchase Trails Evolution game by point in Xbox marketplace

    i did not played the game yet

    and i was to going to buy Ghost recon so i mistake

    can you please delete the game from my account and refund the points purchase by mistake :(
     
    A5625, Nov 29, 2014
    #2
  3. Mad Cow Dizease
    Mad Cow Dizease Guest
    I purchase something by mistake

    Unfortunately all purchases are final.
     
    Mad Cow Dizease, Nov 29, 2014
    #3
  4. Smwutches
    Smwutches Guest

    purchase by mistake

    You would need to contact support directly and speak to billing. Keep in mind that everything on the marketplace does state that there are no refunds so there is no guarantee they will refund the purchases.
    support.xbox.com/contact-us
     
    Smwutches, Nov 29, 2014
    #4
  5. Francia J. Win User

    Purchase by mistake.

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    You can request a refund by signing in to https://xbox.com/refunds.
  6. Smwutches Win User

    Purchase mistake

    When you purchase content it's tied to the gamertag that it was purchased on as well as the console it was purchased on. The console license allows other profiles on that console to access the content. So he will be able to access the game from his profile
    unless you do a license transfer on another console.
  7. Smwutches Win User

    purchase by mistake

    You would need to contact support directly and speak to billing. Keep in mind that everything on the marketplace does state that there are no refunds so there is no guarantee they will refund the purchases.
    support.xbox.com/contact-us
  8. CrazY1985 Win User

    Marketplace mistake purchase

  9. steeledwand7664 Win User

    refund purchase by mistake

    Are you signed into your account?

    Does it just come up when you go to that link or once on that link and you click on the request refund button?

    When I click on the request refund button it brings up this link

    https://support.xbox.com/en-US/billing/payment-and-purchases/request-refund
Thema:

purchase by mistake

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