Punch card shows I pre-ordered 3 qualifying games, yet I don't see 15k points.

Hello DirtyDozen,

The current punch you see is from your purchase of Far Cry 5. Your purchase of Monster Hunter World was not a pre-order, so it did not qualify for this offer. Also, the 1 - 2 - 3 counter at the top of the page shows your current punches. The body of the
page only shows your purchase of standard edition copies.

Hi St Archangel. We have an offer that requires you to play 3 Free-to-Play games for 5 hours each, but not Games with Gold titles. There is a MyChallenge for the Games with Gold, but that is playtime for consecutive months. For the Pre-Order offer, a punch
was awarded for your Sea of Thieves purchase. The picture is not lighted up because it is dependent on the version you get, but you can see that a punch was awarded on the top of that section. To complete that offer, you needed to make 3 qualifying pre-orders.

Yeah, it kinda sucks, but that's how it is. The rewards punch cards are to get people to try games they might not have otherwise. It's a promotion between Microsoft and the company for whos game it is. The same situation applies on purchasing games
vs pre-ordering. If you pre-order and a punch card comes out, it's ineligible to earn that punch card. Sucks because I do love earning the points but I realize that it's to incite those that wouldn't otherwise buy the product, and not reward those that are
already on board.

Hi Spartanic Titan. We see that you have two qualifying pre-orders. You have one punch at the moment and the second will update in about 48 hours since the purchase was made on the 21st. Get one more qualifying pre-order and you'll complete the offer.

Hi DuKk 360. The webpage is having issues marking them as pre-ordered when their are different versions. Sorry about that. We do see that your purchases qualify and the last punch should show up tomorrow. This will complete your
punchcard.