punch card promo for december 2016

JIMZ32TT · Feb 6, 2017

I previously contacted regarding the 1500 points I never received for the pre order punch card promotion that ended on 12/31/2016 . I received this message from xbox live rewards support about a week ago

( We have reviewed your account, and confirmed you should have completed the offer. After researching your purchase information, we have determined the cause for why you have not completed this offer automatically. Our platform team is now working on a hotfix
for this issue, and we will update this thread when we can confirm that this fix has been deployed and you have been rewarded accordingly. Apologies for the inconvenience ) ... I dont see that anything has been fixed or credited to my account can you please
advise on a time frame on when I will be able to use the promotion points I was supposed to have earned by completing the promotions requirements

:)

FloRian 2789 · Feb 6, 2017

Pre-Order-Games / Punch Card Oct 2016 - Dec 2016

I pre-orderd Resident Evil 7 at the 18. December 2016. Now the game is released since a week and I didn't get the points for the last Pre-Order-Games Punch Card.

JIMZ32TT · Feb 6, 2017

xbox live rewards punch cards for december 2016

hi back in december 2016 there was a pre order puch card promotion that stated I would get a $ 15 credit once I pre ordered 3 qualifying title one of the titles was resident evil 7 . I purchased all my game within that promotions time frame but I am concerened
that I will not get the credit since the funds for that preorder resident evil 7 was just recently taken out . can you please review my account and verify that I will still be getting my promotional credit once resident evil is released

XBLRewards8 · Feb 7, 2017

Hello JIMZ32TT,

You do not see anything because no fix has been deployed yet. As mentioned, we will update your thread when the fix becomes available. At the current time, we do not have a time frame for the hotfix from our platform team.

XBLRewards8

Hello JIMZ32TT,

You do not see anything because no fix has been deployed yet. As mentioned, we will update your thread when the fix becomes available. At the current time, we do not have a time frame for the hotfix from our platform team.

XBLRewards8

Hello JIMZ32TT,

We have reviewed your account, and confirmed you should have completed the offer. After researching your purchase information, we have determined the cause for why you have not completed this offer automatically. Our platform team is now working on a hotfix
for this issue, and we will update this thread when we can confirm that this fix has been deployed and you have been rewarded accordingly. Apologies for the inconvenience.

XBLRewards8

Hello JIMZ32TT,

Our team has deployed their hotfix, and we can confirm seeing your Credits on the backend. After a few days, this information should be updated to the site, where you will be able to see them pending on your MyRewards page! Apologies for the delay.

XBLRewards8

Hello JIMZ32TT,

As Murphs says, that title will only award a punch toward the previous Games on Demand 96 hours after the title's release date. If you do not see your Credits pending by that time, let us know with a new post, and we will investigate your account.

Murphs-A47006C9-2185

Per the terms of the prior promotion, if Resident Evil 7 was one of the titles, the rewards would not be deposited until 96 hours after the titles launch on January 23rd, 2017. If after about January 27th, 2017 you have not received the rewards then you
would want to bring it to the staffs attention.

punch card promo for december 2016