Public update for January 26 2021

Hello @Evermore3872! I hope you're doing great today!

I'm sorry for the inconvenience this situation is causing you. Here's a solution for the black screen. Please give it a try and let us know how it goes!

You can reset your console using the Xbox Start-up Trouble-shooter. To bring up the Xbox Start-up Trouble-shooter, follow these steps:

1. Power off your console, and then unplug the mains lead to ensure that the console is completely powered off.
   
2. Wait 30 seconds, and then plug the mains lead back in.
   
3. Press and hold the Pair button and the Eject button on the console, and then press the Xbox button on the console.
   
   (Note The Xbox Series S and the Xbox One S All-Digital Edition do not have Eject buttons. You can bring up the Xbox Start-up Trouble-shooter on these consoles by holding only the Pair button (steps 3 & 4) and then pressing the Xbox button)
   
4. Continue holding the Pair and Eject buttons for 10-15 seconds.
   
5. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.
   
6. The console should power up and take you directly to the Xbox Start-up Trouble-shooter.
   

To reset your console from the Xbox Start-up Trouble-shooter, use the D-pad and A button on your controller to select Reset this Xbox. When prompted, select Keep games and apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

Make sure to keep us updated!

I hope this helps you out!

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem.

Please try the solutions below.

Solution 1:

1. Turn off Xbox One.

2. Unplug power.

3. Plug the power back to Xbox One 30 seconds later.

4. Press and hold Bind and Eject at the same time (don't release).

5. Press and release the Power button, and then you will hear the startup chime.

6. When you hear the second startup chime, you can release the bind and eject buttons.

7. Select Reset this Xbox on the screen.

8. Select Keep games and apps.

Solution 2:

Try updating your console offline, instructions on how to do this are contained in the official Microsoft article below.

https://support.xbox.com/en-US/help/hardware-ne...

*Please let us know if this works.

probably in January 2021 when the dumpster fire 2020 ends

2/26/2021 Microsoft Xbox stocks plummet, crashing the market

GG

What i meant was i don't think it's with just this update, since in like December of 2021 or January 2021 my console felt delayed during that update so it's not just this update it's every update since then and right now. I did a factory reset with games and apps keep and deleted everything but it did not help. Do you think the offline update will do something because I'm not sure if it will and i want to put that to last resort.