PSA: Select “Spacious” in the DTS Sound Unbound app for a larger spatial sound stage.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this ThrakLark

May I know if you tried double checking this with your financial institution?

Just in case they're restricting this specific in-app purchase

Or if you have a different payment method, could you try using that one instead of the actual to see how it goes?

I'll be waiting for your reply, greetings from another Microsoft user

Hello Marshall C, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry you're experiencing this issue. Here are some steps you could take to fix this problem:

Restart your console: Press and hold the power button on the front of the console for 10 seconds until it turns off completely. Then, unplug the power cord and wait 30 seconds before plugging it back in.

Reinstall the DTS Sound Unbound app: Go to My Games & Apps, select DTS Sound Unbound, press the Menu button on your controller, and select Uninstall. Then go to the Store and search for DTS Sound Unbound to reinstall the app

Check your Internet connection: Make sure your Xbox is properly connected to the Internet. You can test your connection through the network settings option on your Xbox

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hi Tactical,

I'm Anirban and I'll be happy to help you.

It's one time purchase.

Kind regards

At the moment dts sound unbound is currently being tested by Windows Insiders. When the app is approved for release, it will probably be released on both platforms. There is no date yet on when that will be though.

I suggest you try to reach out to the store's support:

https://support.microsoft.com/en-us/account-bil...