Ps5 sign in problem

Hey Federic, this is an XBOX forum and is used for general information and personalized troubleshooting for XBOX users not Playstation.

It is run by fellow Microsoft product users.

Please feel free to post a question or issue that you are having to do with your XBOX/Microsoft products and the users of this forum including me will be happy to assist you.

Regards,

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

It's possible that you may have signed out of your Microsoft account on your PS5, causing you to lose access to your friends list. To resolve this, try signing in to your Microsoft account again on your PS5. If that doesn't work, try restarting your PS5 and then signing in again. If the problem persists, you can also try clearing the cache of the Minecraft game and logging in again.

To clear cache on PS5, follow these steps:

Go to the home screen and select the "Settings" option.

Scroll down to the "System" section and select "Storage."

Select the game or application whose cache you want to clear.

Select "Delete Data."

Confirm the deletion by selecting "OK."

Hi there! This is Virginia O.

I understand that you want to connect your Microsoft account to your PS5.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

On your PS5, please navigate to the game or application that requires the Microsoft account link. It will prompt you to sign in or link an account.

And then choose the "Link Accounts" option.

The PS5 will display a QR code or a link to a website: https://aka.ms/remoteconnect

Next is to sign in on your phone or PC by opening a web browser on your phone or PC and go to the link provided on the PS5. Or you can use your phone's camera to scan the QR code.

After that is to enter the PS5 code. On the web browser, you'll be prompted to enter the code displayed on your PS5 console screen.

Kindly sign in with your Microsoft account by entering your Microsoft account email and password.

Once done signing in, the PS5 console screen will display your Microsoft account details. Please confirm the link by following the on-screen instructions.

Thank you for your cooperation.

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

Unfortunately, it is not possible to unlink the account via the Microsoft once it has been linked;

https://help.minecraft.net/hc/en-us/articles/36...

In this case, I recommend that you contact PlayStation Support to ask which Microsoft account your PS account is linked to, as only they have this information and see if they can help;

https://www.playstation.com/support/

I appreciate your patience, if you have more questions feel free to ask.

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Hi OliverMcDermott, my name is Joel, I'm here to help you with any problems or questions you may have.

OliverMcDermott Microsoft does not link or unlink accounts on external platforms, since you use this game on a platform other than the Xbox environment, you should contact PSN support directly or ultimately Minecraft support so that they can verify exactly which account is associated with your in-game profile.

You can open a ticket with Minecraft support from the link

https://help.minecraft.net/hc/en-us/requests/new

Please note that this is only a public forum, I will respond to you in a short period of time within the possible apologizing in advance for any delay in response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

Regards