Proof of free download - Restoring my account

Discus and support Proof of free download - Restoring my account in XBoX Accessibility to solve the problem; Merry Christmas everyone. Can someone please help. I'm having issues logging back in to my game account. I've tried all the reset options and... Discussion in 'XBoX Accessibility' started by Toxicpro, Dec 28, 2023.

  1. Toxicpro
    Toxicpro Guest

    Proof of free download - Restoring my account


    Merry Christmas everyone.

    Can someone please help. I'm having issues logging back in to my game account. I've tried all the reset options and contacted the game support.

    In order to reset my password i need to provide proof of my game purchase/download.

    The problem is, only in game purchases are showing in my purchase/order history. Not the download it's self. I have an email from Microsoft saying the game was downloaded in 2018 but that's it.

    I noticed on google it says going to settings > Account > Download history. This is incorrect Download history is no longer available it takes be back to purchase history which does not show the game download history.

    If anyone has advice on this it would be most appreciated.

    Many thanks!

    :)
     
    Toxicpro, Dec 28, 2023
    #1
  2. Kathy A. Win User

    Proof of free download - Restoring my account

    Hello,

    Thank you for posting in Microsoft Community.



    Since your post is on Gaming and Xbox, we would like to ensure that we fully understand what you would like to access. May we know if you would like to see the receipt of the purchases made or download history of your games?

    For download history in Xbox, we do not have feature however, browsers keep them for your reference.

    Games you own will display on Xbox Console and on Microsoft Store while the Xbox app shows installed games that you can play on the PC.

    See support articles related to install, download and purchase:


    It seems like you are requesting for a download history for Xbox games or Microsoft products and games. If so, we encourage you to share this with our Engineers. Please use Feedback Hub app for the idea - Send feedback to Microsoft with the Feedback Hub app - Microsoft Support.

    However, if in-game purchases are showing in your account and not the game download or purchase, you may want to check if you have previously subscribed to Xbox Game Pass. Xbox subscription allows you to play and install the game instead of buying them.

    Finally, if our description is far from what you are trying to do, please let us know more details about your concern.

    We look forward to your response.

    If you have other clarifications about this matter, you can get back to us by replying to this post.



    Sincerely,



    Microsoft Community Moderator
  3. Kathy A. Win User

    Proof of free download - Restoring my account

    Good day!



    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



    Thank you for your understanding.


    Respectfully,



    Microsoft Community Moderator
  4. kiralouise27 Win User

    xbox live gold not working

    If that's the one month trial, the Gold subscription won't show up in your account, since it's free and a trial.

    Try to go online and download the free games with Gold, and that should be a proof of your being on Gold.
  5. Goku1552 Win User

    i KEEP getting disconnected from xbox live.

    what does Restore to factory defaults do? does it delete my cache or my download history?

    also all this disconnecting might have started when i added another proof to my account. i kept getting pop ups on my xbox to do so and i couldnt goin to my email untill i did. could that be why i heep disconnecting every few minutes?
  6. ArminatorX Win User

    USB backward compatibility

    To explain a bit why that won't work:

    The Xbox One doesn't understand the "language" in which the Xbox 360 games are stored on disc or USB. The disc for physical copies is just a "proof of purchase" for the Xbox One, and the actual code for running the game on the Xbox One is downloaded from
    the Xbox Marketplace in a "translated" language the Xbox One can understand.

    If you installed a game from disc on an USB drive, it's missing the "proof of purchase" license the disc would provide.

    If it were a digital download game, it would show up under Ready to Install in your account's Games and Apps, and you could simply download it for free, as the "proof of purchase" for a digital download game is stored in your account.

    However without a disc, there is no proof of purchase, and you can't install the game on the Xbox One.
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Proof of free download - Restoring my account

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