Promotional Gift Card via purchase of Gold

WantingTitan · Jul 7, 2015

Hi there, I had contacted support about my issue.

I purchased an xbox live gold subscription via the Xbox 360 dashboard upon purchase I was to receive either a 5$ 10$ or 15$ I had purchased a 3 month so I would receive a 10$ code however ive only gotten the 5$ code.

I've read through a few of these posts regarding this issue was came up with the same thing you just have to wait 4 weeks. Well I believe it's been the allotted time I was to wait and decided to make a post. So here I am.

Thanks for your time.

:)

OrangeCandy7398 · Jul 7, 2015

Given the wrong amount for the $5/$10/$15 Promotional Gift Card

Hello I made a purchase of this through the dashboard on my xbox during the promotional period, however I never got the messages with any xbox gift card in my xbox message or my email. When will I be receiving the gift card via e-mail?

nycjax · Jul 7, 2015

Xbox Live Gold Card 1 year sign up / $15 promotional xbox gift card issue

Hello,

I signed up for xbox live gold for 1 year on 6/20/15 because it indicated that I would receive a $15 promotional xbox gift card.

I received a message today from XBOX LIVE today welcoming me to xbox live gold with a promotional code.

But the problem is that I only got a $5 promotional gift card instead of the $15 promotional gift card that I suppose to receive...

When I clicked xbox live gold when I was about to sign up, it indicated like this shown below.

1 year subscription - $15 promotional gift card

3 months subscription - $10 promotional gift card

1 month subscription - $5 promotional gift card

Please look into this and get back to me... I won't redeem the $5 promotional code that I received today until I hear back from you guys...

I look forward to hear back from you soon...

Thank you xbox and happy 4th.

Best regards,

Jin

[table][tr][/tr][/table]

Misses Quinzel · Jul 8, 2015

Hey, Titan! We've got this sent up to the appropriate people. Once I have more information, I'll be sure to post back in here. Thanks for your patience while we look into this!

Misses Quinzel · Nov 3, 2018

Hey again, WantingTitan! We've determined that you qualify for this promotion. You should be receiving an Xbox Live console message with further details shortly. Thanks again!

Misses Quinzel

Hey again, WantingTitan! We've determined that you qualify for this promotion. You should be receiving an Xbox Live console message with further details shortly. Thanks again!

Misses Quinzel

Hey, Titan! We've got this sent up to the appropriate people. Once I have more information, I'll be sure to post back in here.

Thanks for your patience while we look into this!

Smwutches

Gold can only be purchased via credit card/Paypal or by purchasing a prepaid gold card in a store. If you've already redeemed the gift card, it cannot be exchanged for a gold card.

Smwutches

If they were Xbox gift cards, meaning they added currency to your account, you cannot use those funds to purchase gold. Gold can only be purchased via credit card/Paypal or by purchasing a prepaid gold card.

Smwutches

Is it a gift card or a Live card?

A gift card would add funds to your account so you would need to redeem that first and then purchase gold with your Microsoft account balance, although with promotions you typically have to purchase the gold using a credit card. You should be able to redeem
it at http://xbox.com/redeemcode

A Live card would have a specific amount of gold time already on it and would not be redeemable towards a promotion. Once you redeem it, you would just have that amount of gold on your account.

Promotional Gift Card via purchase of Gold