Promotional Credit Unavailable, But Expires Today

Hi, what is it that you are trying to purchase? If it's an Xbox 360 Backward Compatible game, then you cannot use that money to purchase that game. if you are trying to purchase something else, bear in mind that there is added tax on your purchase too,
which might be why it's blocking you using the credit.

If you have credit from rewards or other promotions it shows up separately, as that credit expires, while credit you added yourself with money will never expire

All promotional credits expire 1 year after deposit. Unfortunately once they expire, there is no way to get them back.

That promotion expired on December 31, 2016. There are currently no offers to receive credits for purchasing consoles.

Hey there ,

We don't have the ability to provide/replace any sort of credit or currency on the forums, only the chat/phone teams would have that option. In this particular case with expired promotional credit, they wouldn't be able to assist with it either. If you can
provide a screenshot of the expiration notice as well as the date/time when it ends in the Terms and Conditions of the promotion, I'd be happy to help clarify on the end time, but there isn't going to be a way for us to replace expired credit. For a bit more
info on how promotional credit works, you can visit this support article
HERE.

That is what I was told. I have uploaded the screenshots of the email message I received regarding the expiration, the details of the promotion itself, and my account balance on the day the funds were to expire here: http://imgur.com/a/IwpIA.

The link you provide states that promotional funds are subject to their expiration dates. But as I've said before, my issue is that the funds had expired prior to their expiration date. That link says to look at the terms and conditions. But the terms and
condition of the promotion itself says that the funds do not expire for a full year. It mentions nothing about the time zone utilized in determining whether the date of expiry has passed. On my email notification, it only mentions the date and nothing about
the time: April 30, 2017.

Why was I unable to use the promotional credits through the date of expiry, on April 30, 2017? If it's because of the differing time zones due to where the servers are located, why was this distinction not made on the promotion terms and conditions as well
as on the email I received? All I'm being told is that the promotional credits cannot be restored because they have already expired, but no one has directly answered the question of WHY they expired before the stated expiry date or why I was unable to use
them prior to the end of that day.