Promotional Code Not Working

Discus and support Promotional Code Not Working in XBoX Sales and Promo to solve the problem; So I bought the deluxe edition of kingdom hearts 3. It comes with a promotional code for a in game exclusive item. I got an email with the promotion... Discussion in 'XBoX Sales and Promo' started by Sky Rizzo, Feb 7, 2019.

  1. Sky Rizzo
    Sky Rizzo Guest

    Promotional Code Not Working


    So I bought the deluxe edition of kingdom hearts 3. It comes with a promotional code for a in game exclusive item. I got an email with the promotion code. The email tells me to "1. Go to microsoft.com/redeem. 2.
    Uncover the code and add to your Microsoft account" I click the link and enter the code and got this message "Check the instructions that came with your code. You might need to redeem it on a different
    web page" My first thought was that I entered the code incorrectly. Tried it again but got the same message. A little lower on the page i see this "Xbox. Please
    redeem this code on your console." So I turn on my xbox, go to store, redeem a code. I enter in the code and get this message "Check the instructions that came with your code. You might need to redeem it on a different web page" Ive tried the code at least
    5 times on both xbox and microsoft.com, neither of them work. How do I get my code to work???

    :)
     
    Sky Rizzo, Feb 7, 2019
    #1
  2. Sky Rizzo Win User

    Promotional Code Not Working

    Bought It through amazon, that was the issue. They sent me a apology letter with a new working code today
  3. bowski477 Win User

    Promotional Code Not Working

    Where did you purchase the game from? There are some known issues with redeeming the KH3 codes from a number of retailers. Your best bet would be to contact official support at support.xbox.com/contact-us
  4. Pyrosplayhouse Win User

    Promotional Code Not Working

    Have you tried the phone app? If it still dosnt work i would recomend going to support by going here Contact us
  5. choppyseize Win User

    Promotional Code Not Working

    That's awesome. A lot of users were affected by this, I'm glad you got it sorted out
  6. Smwutches Win User

    Xbox Game Pass Ultimate subscription

    No. That promotion is for new subscribers, so if you use the code first, you won't be eligible for the promotion price.

    The 2 month codes are typically from the Discord Nitro promotion as well and will also only work for new subscribers.
Thema:

Promotional Code Not Working

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