Promocion no activada pero cobro si[Translation-Promotion not activated but I charge if]

lucio alejandromiranda · Nov 26, 2019

Hola buenas, trate de hacer una compra de la promoción de xbox game pass ultimate que esta a $10MXN pagando con mi tarjeta de débito, lo que ocurre es que no me activo la promoción pero si me hizo el cargo de $20MXN y quisiera saber que ocurre con esto.

[Translation-Hello good, I tried to make a purchase of the promotion of xbox game pass ultimate that is at $10MXN paying with my debit card, what happens is that I do not activate the promotion but if I made the charge of $20MXN and I would like
to know what happens with this.]

:)

XBF Eladio M

Hey lucio

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to access a promotion.

If you haven't already, I would have you check out the
Services and subscriptions page to verify if there are any current subscriptions on your account, as this would prevent you from being able to purchase any new subscriptions if you have any pending balances.

Additionally, I would also verify your
Order history as this would be able to let you know on any purchases that have been made on your account. If you don't see any changes here, this would indicate that no purchases have been processed through Microsoft.

If you need further assistance, I would have you follow Xbox Forums Ambassador

J4CK 84U3R Jr suggestion to Contact Xbox Customer Support.

I hope this is of some use to you.

J4CK 84U3R Jr

Hi try go to https://support.xbox.com/contactus and try talke with the team in Financial and Billing secion

LUIX E3

el dia sábado compres una trajeta gold pero me dice que la tarjeta no activada y fui con el comerciante y dice que. ya esta activada pero si no agarro que esproblema de Mic

rosoft

[Translation-

On Saturday you buy a card gold but tells me that the card was not activated and went with the merchant and says That. Already activated but if I do not grab that Mic problem

Rosoft]

EliamAlamo

Me cobro el dinero pero no cambia sigue igual

[Translation-I charge the money but it doesn't change it stays the same]

Dageto Kraft

hola buen dia

de cuanto fue el cobro?

al ingresar una tarjeta se te hace un pequeño cobro para verificacion y si la quitas y la vuelves a meter te cobrara otra vez ese cobro dicen que luego se te regresa automaticamente pero la verdad las tarjetas que yo meti jamas me regresaron el cobro

suerte y saludos

Translation:

Hi good day

How much was the charge?

when you enter a card you are charged a small fee for verification and if you take it away and put it back in, you will be charged again that payment they say that it will be automatically returned to you but the truth is the cards that I put never returned
the payment

luck and regards

Promocion no activada pero cobro si[Translation-Promotion not activated but I charge if]