Promo Sale Bait and Overcharge

sendgeance · Jun 3, 2019

Earlier this month, there was a promo deal on the Microsoft.com home page where if you purchased an action movie from one of the three action tabs, you would receive an Apex Legends starter pack. I purchased a movie from one of these tabs which
was listed for $4.99. After purchase and realizing I didn't receive anything regarding the starter pack, I contacted customer support. At first they couldn't find the movie that I purchased listed under the promo, but after swapping the area they were searching
from to my area, they did in fact find the movie. I was told that sometimes it takes 2-3 weeks for promos to be delivered. It being about 12 days, since then I tried looking into it last night only to find that I was charged $7.99 instead of $4.99. I've been
on the phone with customer support now for 3 hours, have spoken to one representative that I couldn't understand, one that was helpful but had to transfer me, one that got frustrated and hung up on me, and 2 Xbox representatives that were friendly but couldn't
help me. I also spent some time in the chat with someone who just stopped responding after a while. I've been told that the Apex promo is probably not transferrable to PC, only Xbox, but this still doesn't let me know why a movie that was listed during the
promo for $4.99 ended up costing me $7.99.

***Moved from: Windows 10 / Microsoft Store***

:)

sendgeance

^ This is what one of the representatives asked. Sadly, I generally believe when I see a price on a major website like Microsoft or some deal that they're offering, I generally believe their validity and don't go around taking screenshots of every single
website that I'm on. How unfortunate for me since now that the promo and action movie sales that were on the home page of Microsoft.com 's movies & tv section are over, no employee has the ability to look at what they were. What a great way to dupe people
into paying for something that they probably wouldn't have bought otherwise and then charging them more on top of that.

Singh on fire

Thats pretty unfortunate what happened to you, do you have any screenshot of the apex deal?

Crink Dingler

What if you purchased the game and you were overcharged? Can I be reimbursed for that overcharge so that I am only charged the listed sale price?

BongKaos

It was a ONE DAY SALE ONLY. Any purchases made after the sale date would be full price but, Take Miss Kleo's advice if you were overcharged on the day of the sale. Good Luck!!!

The Lord Hippo

i actually purchased it while it said it was on sale, not realizing that on the confirm purchase it said $29.99. Is there anyway to be refunded that overcharge?

Promo Sale Bait and Overcharge