Programming glitch

Hi,

There are several reasons why you are experiencing this issue. It can be a possible interruption with the server or corrupted cache that blocks you from accessing the game. To resolve your concern, you may perform the following solutions on your computer:

Solution 1. Run the troubleshooter for Windows Apps on your computer by clicking the run troubleshooter button on this link.

Solution 2. Reset Windows Store to clear store cache.

1. Press Windows key + X on your keyboard.   
2. Click on Command prompt (Admin).   
3. Type wsreset.exe, and then hit Enter.   

Solution 3. Uninstall and reinstall Xbox app to update it.

1. Click Start, and then type Windows PowerShell on the search box.  
2. Right-click, and then select Run as administrator.  
3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage  
4. Hit Enter.  
5. Launch Windows Store and download Xbox App.  
6. Open the game through Xbox App.  

Make sure that the game is fully updated. To check for the game updates, you may go to this

link and follow the steps on how to update the game from Windows Store.

Keep us updated with the results after performing the suggested solutions above.

If your a preview program member, post about the bugs/glitches on Preview Program forums

Are you on the insider program? There are sometimes day to day glitches.

I wish a hard reset would help lol. I've unplugged my box and let it sit for 5 minutes twice today and I still can't report my issues through the app. Oh well, I'll just post in the forum as new issues arise.

Hey there Ohh Twiisty,

Since you're participating in the Preview Program, the best place to ask these questions are over in the Preview Program forums for the proper folks to have visibility on what you're experiencing. Thanks!