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Discus and support Profile in XBoX on Mobile to solve the problem; So when I went on the Xbox app it showed that all of my friends were off-line and I couldn’t connect to parties or the friends tab it seems strange and... Discussion in 'XBoX on Mobile' started by vincentwatson1, Mar 13, 2020.

  1. vincentwatson1
    vincentwatson1 Guest

    Profile


    So when I went on the Xbox app it showed that all of my friends were off-line and I couldn’t connect to parties or the friends tab it seems strange and I know that simply all of my friends weren’t just off-line because I got a message from a friend wall
    it said off-line and when I tried playing Minecraft onPocket addition it showed that all of my friends weren’t there it just said that no one is on my friends list and I don’t know what’s happening I tried restarting Minecraft on the Xbox app nothing happened
    it’s still said the same and I’m worried so I don’t know what to do and I feel like I might have gotten hacked by user

    :)
     
    vincentwatson1, Mar 13, 2020
    #1
  2. XBF Diego M Win User

    Profil [Translation-Profile]

    Hi BubiBaum,

    Thank you for coming to the forums, I'd be happy to help.

    That message leads me to believe that your account is being signed into elsewhere since an account can only be signed into the Xbox Live service on one device at a time. The message and the fact that you are getting logged out of the game and everything
    is fixed once you log back into the Xbox, forcing the account to sign out from the other device it was signed into. Has your account been added to any other console's or PC's?

    Best thing to do first is to make sure your account isn't being signed in by someone else on another device, and then changed your password to prevent signing in from another device.

    How to reset your Microsoft account password
  3. BubiBaum Win User

    Profil [Translation-Profile]

    Hi ,

    Thank you for coming to the forums, I'd be happy to help.

    That message leads me to believe that your account is being signed into elsewhere since an account can only be signed into the Xbox Live service on one device at a time. The message and the fact that you are getting logged out of the game and everything
    is fixed once you log back into the Xbox, forcing the account to sign out from the other device it was signed into. Has your account been added to any other console's or PC's?

    Best thing to do first is to make sure your account isn't being signed in by someone else on another device, and then changed your password to prevent signing in from another device.

    How to reset your Microsoft account password
    Hi Diego,

    danke für die Info!

    Ich versuch´s mal!

    Grüße

    B.

    [Translation- Hi Diego,

    Thanks for the info!

    I try!

    Greetings

    b.]
  4. Gringo Minion Win User

    profile

    Another person with similar problems to you has posted where suggested answers have been found. I would like if I may direct you to that post in the hope that the solutions suggested there help you with your problem.

    forums.xbox.com/.../2380977.aspx
  5. Smwutches Win User

    Profile

    You would need to contact support. As long as you can verify you are the owner of the account, they can get you the email. Then you'll need to reset the password. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  6. Miss Ermine Win User

    profile

Thema:

Profile

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