Profile status glitched out

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Let's re-add your account instead to refresh your account info. We will also perform a power cycle before adding your account back.

Note: Before doing these steps, please make sure that you know exactly the email address linked with your gamertag and the password to it so you can add the correct account again.

1. Remove account:
Press the Xbox button to open the guide. Select System > Settings > Account > Remove accounts. Select the account that you want to remove, and then select Remove to confirm. When you're finished, select Close.

2. Power cycle:
Press and hold Xbox's power button for 10 sec. Unplug the power supply for 30 sec. Plug it back in and turn it on again.

3. Add account:
Press the Xbox button to open the guide. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

Enter the email address for the Microsoft account that you want to add, and then select Enter.

Hi, Gerardo here. A fellow community member.

What happens to you is normal, as it happens to all of us. It is a server-side glitch

Well it finally happened to me full glitch status achieved. Signed out while watching video and dumped back at home screen.

support.xbox.com/.../xbox-live-status

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Xbox Live currently has a service alert. Keep an eye on the Xbox Live status page, when everything is back to "Up and Running", you should be able to re-download your profile.

Regarding the "glitch in the system", that's also part of the service alert, and will be fixed soon.

If you are having trouble redeeming a prepaid card, there is a service alert out there.

support.xbox.com/.../xbox-live-status

there is a glitch that has caused trouble among many users.