Profile issue and services issues?

any error messages that pop up?

You can alternatively try adding a payment option in the Microsoft account settings webpage. If you add it there, it should be available during the checkout process on the Xbox.

Here's a shortcut: https://account.microsoft.com/billing/payments

G'day Adam! Sorry to hear about the frustrating experience lately. What's going on with your disc drive? Post details of what you are experiencing currently and we'll be happy to help here.

Hi I am sorry to hear you are unhappy with your Xbox experience, but I need more info to help you. What are your problems. If you are unhappy with the support team, we unable to correct that from here. If you have future problems and they can not correct
them ask to speak with someone else or a supervisor.

Hi there!

Sorry for any issues you are having due to the Service alert. Looks like the service alert is
coming to an end.
Please
power cycle your console (option with the power cord removal) and see if it is back to normal when it comes up. If you happen to be enrolled in our Xbox Insider program and are still experiencing an issue,
please
report it via the Insider Hub or at the
Xbox Insider reddit page.

Xbox Live Status

Thanks for your patience!