Profile icon's not loading on Microsoft site,xbox and xbox app

Discus and support Profile icon's not loading on Microsoft site,xbox and xbox app in XBoX Accessibility to solve the problem; Went to support site it said call back "not available. I tried full restart of xbox and removing account but it's still happening. It even happens on... Discussion in 'XBoX Accessibility' started by �� Corby��, Jan 30, 2022.

  1. Profile icon's not loading on Microsoft site,xbox and xbox app


    Went to support site it said call back "not available. I tried full restart of xbox and removing account but it's still happening. It even happens on other accounts on the xbox. So is it not just the xbox acting up? Didn't have this issue before the whole permanently banned but actually com banned situation.
    Profile icon's not loading on Microsoft site,xbox and xbox app [​IMG]

    Profile icon's not loading on Microsoft site,xbox and xbox app [​IMG]


    :)
     
    �� Corby��, Jan 30, 2022
    #1
  2. �� Corby�� Win User

    Profile icon's not loading on Microsoft site,xbox and xbox app

    Ive reset and everything still no luck. I don't see how it could be my console of the app is doing the exact same thing without having it connected to the console and the app does it on cell data or wifi. This has to be a Microsoft issue right?
  3. �� Corby�� Win User

    Profile icon's not loading on Microsoft site,xbox and xbox app

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    From all indications it appears to be a server issue since it's happening on the Microsoft website as well. Give this a few hours and if it doesn't resolve it self, kindly reply this ticket.
    This has been going on for a few days now atleast 6 or so
  4. Jesse E' Win User

    Profile icon's not loading on Microsoft site,xbox and xbox app

    When was the ban lifted? Have you checked if you don't have another ban on your account? enforcement.xbox.com
  5. �� Corby�� Win User

    Profile icon's not loading on Microsoft site,xbox and xbox app

    About a week or two ago i got a "permanent ban" which was actually a com ban for like 12 days and after that I've had this issue
  6. Jesse E' Win User

    Profile icon's not loading on Microsoft site,xbox and xbox app

    I'll recommend you refresh the profile by signing out of the console and signing back in.

    To sign out;

    - Press the Xbox button to open the guide.

    - Select Profile & system > Settings > Account > Remove accounts.

    - Select the account that you want to remove, and then select Remove to confirm.

    Afterwards turn off the console and unplug it from the power source. Wait 2 minutes and plug it back in, then sign back into the console; You can sign in using the prompt or follow these instructions;

    - Press the Xbox button to open the guide.Select Profile & System > Add or switch > Add new.

    - Enter the email address for the Microsoft account that you want to add, and then select Enter.
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Profile icon's not loading on Microsoft site,xbox and xbox app

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