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Hi, I'm Miguel, community expert, I may not be an employee of Xbox, but I see you need some help, I'm Happy to help you.

Could you support me by commenting on which platform you bought the refurbished console?

If you have enough money you can do a lot of the stuff yourself.

"Kingdoms Of Amalur" happened because Major League Baseball Pitcher Curt Schilling was in a position to throw millions at it.

More commonly though games are directed and brought into being by the Publisher who commission an developer to create the product.

It's a big business.

When it works it's bigger than a Hollywood Block Buster but when it doesn't studios close and people lsoe jobs.

Well, did you get a tracking number from your courier? That's a good way to track it. I don't know how long it takes from AUS...or where you sent it. If you had to mail to the US it could take a bit to get here. Also, they aren't updated right away either.
When I sent one in a few years ago it took a bit for the site to update, and then it went quick! I wouldn't worry. Just keep checking. :]

I bought from Microsoft store and there policy states that they only charge when the item is shipped here is the exact quote from Microsoft store site

Pre-Order Price Guarantee

The advertised price for pre-order items may increase or decrease prior to the date the product is released to the public. However, you’ll only be charged the lowest price offered between the time you place your pre-order and the date the product is released
to the public. Also, we won't charge your credit card until you download the product or we ship it to you.The Pre-Order Price Guarantee only applies to pre-order items and prices offered on the Microsoft Store.
It does not apply to items and prices advertised by other sellers, prices inclusive of taxes, shipping charges, or typographical errors. For pre-order offers based on an estimated price rather than the official price, the Pre-Order Price Guarantee only applies
to and will be based on the official price for the item when announced.

Hey Drowz0r thanks for keeping in touch.

Unfortunately there is no tools in our inventory that can reverse the refund. If that email has been responded to, they (our refund team) are the only ones that can look into this issue. As stated by our

Microsoft Service Agreement Refund Policy. Unless otherwise provided by law or by a particular Service offer,
all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue
refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. Since the answer has been addressed by multiple people we will be locking this in an effort to minimize
spam, if you have any further questions or concerns please feel free to
Start a New Thread so we can best assist you!