PROBLEMS WITH WARRANTY, URGENT

Hello!

If you have a receipt (or proof of purchase) support should be able to update your warranty with the correct information. If you've had it less than 90 days I don't see any reason why you would have any issue getting it repaired/replaced.

Firstly, I am from Brazil, secondly I have problems in my control of my xbox one s, thirdly, I will explain the situation, my xbox one s was bought from a reliable store, Lojas Americanas here in Brazil, it was new from the box and did not even
90 days still, maybe a 70, and today, suddenly my control stopped working, it powers up but it does not connect in the xbox and I went to the support to see everything I could do and nothing worked so they said that it needs replacing my control, I clicked
and the time comes to choose the option accessories and standard control I informed the address and everything and appears the following "Sorry for the inconvenience. The accessory or device you are requesting is not available" as it is not available, my warranty
is for my xbox one s until 5/23/2019 and if the warranty of the control is 90 days, mine is still between 60 and 70, my xbox is from 09/03/2018, so as it is not available I give more than 1,000 reais in this to fill up with problems and not having a decent
support, I want answers fast, all the time this microsoft gives me a problem and now one of these and has no way to help me, my guarantee is up to date and giving that there is nothing available, as this way the device is not available , I want a repair in
my control or a new logo, if you continue having problems able to open an action because it is only giving me stress, thanks for the attention, if you can give answers quickly I thank you.

Hello Gustavo Brisao,

Am sorry your experiencing this issue so try not worry can you please click on this

link

https://support.microsoft.com/en-gb/devices and select your console

Thanks

Shane H

Hello Gustavo,

Sorry to hear about the issue with controller. In this situation, you can request a call back and talk with a support agent.

When you go to
Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select no thanks, then select category system update
• Step 3-----gives some troubleshooting or help tips
  
• Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

Greetings, UtopianSphinx00! Can we try having you log on to
https://billing.microsoft.com and double check that everything is configured correctly according to this sticky

forums.xbox.com/.../153161.aspx ? I'd be interested to know if you see any error codes related to your account. If everything is configured correctly or if you see error codes I'd recommend getting in touch with phone support. They should be able to help
you further. Thanks in advance! I'm here if you have any further questions.

I reside in Ukraine and i have this same problem

Please we need urgent solution to

Error code 0x80a40010