Problems with purchase

Discus and support Problems with purchase in XBoX Games and Apps to solve the problem; I have yet again encountered another problem. Now first off this is specific to Fallout 4 DLC. I have at present only own the base game, however I see... Discussion in 'XBoX Games and Apps' started by Twilighborn, Nov 22, 2017.

  1. Twilighborn
    Twilighborn Guest

    Problems with purchase


    I have yet again encountered another problem. Now first off this is specific to Fallout 4 DLC. I have at present only own the base game, however I see the dlc are on sale for a limited time. So I figured with the $7.00 dollars I
    have on my gold account I would take the opportunity to at least get one of the dlc specifically one of the two set at $2.99 in sale price. However from the normal console store there is no option for that. So I checked here on microsoft's main site, to see
    if I can purchase it directly from here. This is where the problem becomes infuriating for me. The site first wanted me to do some validation code, which at first I had no objection towards since it's for the gamers privacy protection. So that is understandable,
    I had them send the code to my cellphone. After entering the code, I also clicked the option that says I don't want to have to validate on my personal console anymore. Since I alone am the only person using my xbox one, so no'one but myself will make purchases
    on it. This is where the problem comes in. After I did all what was asked of me, I went to the fallout 4 dlc page in the deals section. To use my $7.00 dollars to buy one of the two dlcs priced at $2.99 because I gathered there would be taxes on the purchase,
    so I figured i'd only be able to afford one of them. Right after I clicked to buy, it forced me to the code validation page again. This time saying, I can't validate again for another 30 days. Despite promptly clicking to not have to validate on my own console
    again the first time. So now i'm screwed on being able to get any dlc before the deal ends. All I ask is to simply have the admins to take the price of the dlc purchase from the $7.00 I have and send me either of the two dlcs priced within my range to my xbox
    one. Please and thank you,

    :)
     
    Twilighborn, Nov 22, 2017
    #1
  2. Judge
    Judge Guest
    problems with gold membership purchase

    Hey Detritis! There is currently a system wide issue regarding this, please see the alert on the following page. Once it disappears, the problem should be fixed and your transaction should complete.

    Account is currently unavailable.
    Users may experience difficulties with the following services:
    • Managing or purchasing subscriptions
    Affecting the following Live Platforms:
     
    Judge, Nov 22, 2017
    #2
  3. M3tal Daz3
    M3tal Daz3 Guest
    Problems with Gold subscription purchase

    You would need to contact xbox support billing section for purchasing issues. (800) 469-9269 if you're in the US/Canada or Contact Us | Xbox Support
     
    M3tal Daz3, Nov 22, 2017
    #3
  4. Ishan8123
    Ishan8123 Guest

    Problems with purchase

    Ishan8123, Nov 22, 2017
    #4
  5. davemcfly85 Win User

    Problem purchasing.

    since you bumped a year old thread i am almost 100% sure it is
  6. Smwutches Win User

    Problem purchasing.

    It's some sort of billing issue. Go to billing.microsoft.com and make sure all of your information is correct and up to date. If you can't fix it there, call support and talk to billing and they will help you sort it out.
  7. WPAK Win User

    Purchase Problems

    Hi there,

    Puchaseing errors are usually caused by issues on the account itself. Be sure to check your billing information at
    http://billing.microsoft.com and
    http://account.microsoft.com/services
    for any outstanding amount issues. After that try purchasing on both xbox console and via xbox.com/redeemcode

    Also check that account, console and store region match, using different regions van cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
    http://support.xbox.com/contact-us
  8. Mister Beep Win User

    Purchasing problem

    Hey ryanmark08,

    Sincere apologies to hear about the issue. Unfortunately since this offer has ended, you'll need to purchase at the price it is currently listed at. We are unable to make any price changes.

    Thank you for posting!
  9. choppyseize Win User

    Purchase problem

    There is a purchase and content usage alert up currently. It's probably related to that. You may just have to wait it out a bit. You can check the current status here

    xbox-live-status
Thema:

Problems with purchase

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