Problems with purchase Gold 3 months + 1000 V Fornite promotion

Ok then I understand how I did not qualify for the promotion, will not they give me the V bucks ??

Thanks but the three months of subscription of xbox gold are still not updated, or will be updated when I get the code of the 1000 V bucks?

You can verify your Gold is active by looking at Settings -> Account -> Services & subscriptions on your console, or at the Services & subscriptions page on the
Microsoft Account site. Your redemption code for 1000 VBucks will be delivered as an Xbox Live message in about 2 weeks.

Hi there Kuroko,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with your subscription on your
account.

For any billing or subscription issues, I would recommend to
contact Customer Supportfor
further assistance.

Hope this helps.

Hi KurokoGTS,

Thanks for getting back to us. Now, with the information you've provided we can see that unfortunately you don't qualify for the promotion. Due to the fact that you're already a Gold Member and this offer is only for new users. As stated
in the terms and conditions of the promotion itself:

"Valid only for new subscribers or users who
canceled their subscription before 10/1/2018. Limit: 1 offer per account; credit card required. Only valid through link in this offer, in all Xbox Game Pass markets excluding Quebec. After first month, subscription continues to be charged at
the then-current regular monthly price (subject to change), unless cancelled. Plus applicable taxes. Game catalog varies over time. Not valid for existing subscribers . After promotional period, subscription continues to be charged at the then-current regular
monthly price (subject to change), unless cancelled. Plus applicable taxes. Limit: 1 offer per account. Only valid through link in this offer, in all Xbox Live markets excluding Quebec. Credit card required."