Problems with my Microsoft Minecraft Account

Cristian.() · Nov 5, 2021

Hi, my name is Cristian, and recently im experiencing technical difficulties with mojang sevices, i bought minecraft Java Edition around 3 months ago in may, everything worked fine and worked perfectly until now. Today i was experiencing difficulties by trying to login in my microsoft Minecraft account to change my Ingame skin, but it didn't work, i attached a file down below about what's saying, i searched some solutions then on google, and a lot of people suggested that i should reset my modem and try to login/log out and change my password, i did all of this, here is a list of what i tried :

- Trying to restart my Router/modem
- Logging in/out from my microsoft account
- Changing my microsoft password
- Uninstalling the minecraft launcher and then installing it back
- Checking if i have any VPN on, i didn't have any
- Reconnecting to my Wi-fi
- Unplugging/Replugging my Router/Modem

And i still spent most of my time today on reddit and different forums searching for a solution but nothing worked, so i decided to make this ticket to Mojang, but they sent me to make a help request to Microsoft, because my account is a Microsoft Minecraft one, so here i am making this question, i also tried to connect to one of my friends premium account, still a microsoft one, and it still says ,,Play Demo'' and makes me to buy minecraft again, but i already have it, i also want to mention that when he logged in, in my microsoft minecraft account, it worked perfectly fine, and the Play Demo button disappeared and there it was just ,,Play'' and he could connect to multiplayer servers, something that i couldn't do. I will also attach some pictures down below regarding my problem, kinda pisses me off, and i searched for a lot of community help and i saw a lot of people have the same problem for even months, but nothing helped me.

:)

Penglin_

my microsoft account isnt the problem, its my minecraft. my microsoft account is telling me i dont own minecraft and telling me to buy it when i used this exact email and gamertag before. i dont know what happened to the minecraft account but i was hoping to get it linked back to my microsoft account

C Zakila

The problem I'm facing is my Microsoft account got deleted and cannot be recovered for some reason, I wanted to get back my minecraft account in my hacked Microsoft account.

WhicloxkQT

The problem i'm having is that before migrating accounts I installed minecraft and made a new minecraft account under my microsoft name. I would like to delete that, and then migrate accounts

Cristian.()

Hey mate, sorry for the delay.

So this began to happen also with your friend now? It might be some instability with the migrating of the accounts mate. Is it still happening?

No worries brother,

Yea it also began with my friend, but only last for a day, now it disppeared for him, and he can use minecraft normally again, also logging in his account and mine, but i'm still not able to do any of this, i don't know how it just disappeared for him

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Cristian, how are you today? Hope you're well.

So, indeed, this instability is going on for quite some time now. This actually a stability with the merging account process. Try to log in into the Mojang's website using your Microsoft account and make sure that the merge is successfully done.

Then, try to reinstall the Minecraft.

But, from what you say, your friend were able to, using your account, connect to it?

Problems with my Microsoft Minecraft Account