Problems with my deposit

ViKingPotato23 · Jul 28, 2017

I had earned 1000 points already, so I solicitated an early deposit, they gave me an specific date for it to be done but few days have passed sence then and I havent receive any points.

I would like to know what is the problem or if I did not understand the rules corretly.

Thanks.

:)

MestreEni · Jul 28, 2017

Problems with my deposits

In my rewards i got this message "Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below." But its everything correct with my billing information. Please
fix this.

XBLRewards3 · Jul 28, 2017

Problems with my deposits

Hi MestreEni. Unfortunately, the error we are receiving when we try to deposit to your account is that your currency is not matching. Another team is working on this issue. We will continue to attempt a deposit until it is successful. Sorry for the inconvenience
and thank you for your patience.

XBLRewards8 · Jul 28, 2017

Hello ViKingPotato23,

Once deposited, Credits are placed in your Microsoft Account as currency so that your Microsoft Account can be used as a payment method at checkout. We see these Credits are currently in your Account. You can review your Microsoft Account from the commerce
page at (Sign in to your Microsoft account), where our deposit will be listed as a refund with a negative amount.

OneUp312

I deposited 10,000. That’s my problem. The amount deposited was incorrect.

XBLRewards8

Hello ViKingPotato23,

Once deposited, Credits are placed in your Microsoft Account as currency so that your Microsoft Account can be used as a payment method at checkout. We see these Credits are currently in your Account. You can review your Microsoft Account from the commerce
page at (https://commerce.microsoft.com/), where our deposit will be listed as a refund with a negative amount.

XBLRewards3

Hi MestreEni. Unfortunately, the error we are receiving when we try to deposit to your account is that your currency is not matching. Another team is working on this issue. We will continue to attempt a deposit until it is successful. Sorry for the inconvenience
and thank you for your patience.

Medicine Bow

Same, been seeing this continuously for the last 6 months. Must be some 'crack team' they've got working on it.

Temporary Delay in Deposits
Unfortunately, due to an issue outside of our system, your deposits are not currently going through. Another team is actively working on a fix, but we don’t yet have a resolution date. We’re so sorry for the inconvenience. In the meantime, please reach
out to us on the support forum if we can answer any additional questions or help in any way.

XBLRewards8

Hello masterow88,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. We apologize for the inconvenience.

Problems with my deposit