problems with losing coins on microsoft jackpot game

It is doing the same thing on the Microsoft jackpot game also. I tried to get into get my daily 1000 for the day and I could not get it. I would hope somebody would fix this soon. all my coins that I had over 1 million play coins are gone also. now I cannot
even play my Microsoft jackpot game. I really hope this problem will soon be fixed

About three weeks ago I started seeing a window in Microsoft Jackpot that stated my coin balance could not be sync'd with the cloud and to check my internet connection. I use the cloud coin saving feature because I play Microsoft Jackpot on a few different
machines. I do not have nor due I experience bad or intermittent connections to the internet on any of the computers I play Microsoft Jackpot on. This has to be a cloud storage problem that occurred when one of the windows 10 updates came down the line. All
the PC's I play Microsoft Jackpot on are running windows 10. All of the updates have been installed and verified. This has to be a Microsoft software glitch as I see it has happened to too many users on too many different machines. I have lost 126,000 coins,
my five day bonus of 1,000 coins and the ability to bank any new coins I get, But.......... Life goes on !!

Hello Michael,

Thank you very much for bringing this issue to our attention! The best way to resolve the issue with
Microsoft Jackpot,
and the coin balance not uploading to the cloud
is to contact the
Microsoft
Casual Games Community support team.

To be more specific, you can check out

Microsoft Jackpot for more information.

Be sure to let us know the results!

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble with Microsoft Jackpot! After a bit more investigating into the issue on your behalf I was able to locate this response from the Microsoft Casual Games
Team itself.
Microsoft Jackpot Saying Goodbye.

"As of today, December 19, 2018, Microsoft Jackpot is no longer available for download on the Microsoft Store and the in-game coin store will not accept new purchases. Purchases made in the last 6 months, starting with June 19, 2018, will
be automatically refunded.

Current players may enjoy the game without these features until June 19, 2019, when game services including daily bonus coins, ad-watching for coins, cloud sync, leaderboards, and achievements will cease.

We will be sad to see this game go away and we deeply regret having to make this decision."

Check out the link for more information about this.

Hope this helps.

how can i run a game Microsoft jackpot is not working I have big coin now level 23560 credit point 14, 396 485