Problems with external storage

Discus and support Problems with external storage in XBoX on Consoles to solve the problem; Hello all. I've been using an external storage for a couple years now. Within the past year I have been having some issues. Sometimes the Xbox will... Discussion in 'XBoX on Consoles' started by Scottymo82, Aug 17, 2020.

  1. Scottymo82
    Scottymo82 Guest

    Problems with external storage


    Hello all.

    I've been using an external storage for a couple years now. Within the past year I have been having some issues. Sometimes the Xbox will not detect it at all. Mostly and my current issue is that I can see the hard drive in Settings--> Storage, but every
    time I try to play a game from the hard drive, it will not load. I get a message saying the game is not ready or needs to be installed. It also seems to have trouble installing anything to it, getting installation stopped messages. I have tried the usual power
    cycles, plug it into another USB port, etc. Has anyone had any issues like this? What might be some recommendations? Thanks in advance.

    :)
     
    Scottymo82, Aug 17, 2020
    #1
    1 person likes this.
  2. IRB Win User

    external storage problem

    If you don't mind doing the disk, you could try it back in your pc and do a disk check to make sure it is OK.

    The disk looks like it would be OK, so it could be the cable or the disk caddy you are using.
  3. IRB Win User

    external storage problem

    It does sound like the xbox is having an issue reading the drive.

    Have you tried it on a different USB port?

    What kind of SSD is it?
  4. Anghellic Karma Win User

    Problem with external storage

    Do you have any issues if you connect the drive to another machine entirely? It will help to see if there's a problem with the drive itself or (possibly) the Xbox system instead.
  5. XBF Leo G Win User

    Problem with external storage

    Hello SeafaringJarJar,

    Thank you for posting on the Xbox forums. Are you using an Xbox One or Xbox 360? We recommend connected your external hard drive to the console with a different USB 3.0 cable. A faulty cable can affect the hard drive's connection to the console. Also,
    you can try connecting the cable to a different USB port on the console. If you have access to a different console; you can use the external hard drive with the other console to find out if the issue lies within the external hard drive or your console. Be
    sure to let us know the results!
  6. Brobee Win User

    External Storage Problem

    So the drive is detected once you unplug and the plug it back in? It's only on start up? I would look into Settings for Power & Startup on your console and see if it turns off storage when the system is turned off. And what power settings is your console
    set to? Might be that the drive is taking lower to "power up" than the system is willing to give it at boot up? I would recommend trying to toggle that and see if it makes a difference.

    Let us know!
    Good suggestion. I did change those today - it was defaulted to low power settings, but I changed it to instant on. Also removed the checkbox to power down external drives when the system is turned off. No change to the behavior.

    I'm not sure when the last update was, or if it corresponds to the timing on this problem...but I know it worked until about 2 months ago.
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Problems with external storage

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