Problems with credit card

Discus and support Problems with credit card in XBoX on Consoles to solve the problem; hi i couldn't buy a video game in the xbox store with the credit card i always use. so i erased the credit card and try to add it again and now i cant... Discussion in 'XBoX on Consoles' started by Bloodshotpoet93, Oct 15, 2017.

  1. Bloodshotpoet93
    Bloodshotpoet93 Guest

    Problems with credit card


    hi i couldn't buy a video game in the xbox store with the credit card i always use. so i erased the credit card and try to add it again and now i cant add it too. please help -_- the credit card is ok and i bought a game 10 days ago. what's the problem
    ?.

    :)
     
    Bloodshotpoet93, Oct 15, 2017
    #1
  2. Mister Cerb
    Mister Cerb Guest
    Problems with credit card mastercard

    Hey folks, I'm having a little trouble understanding the situation.

    Can you please explain what's going on here in more detail?
     
    Mister Cerb, Oct 15, 2017
    #2
  3. C0Dnap
    C0Dnap Guest
    Problems with credit card mastercard

    I am an ambassador xbox live
    a few minutes ago I was contacted by a user with
    Gamertag [Mod Removed] that tells me
    not to be able to buy games with
    his card Mastercard despite being
    scaled tax money (about $ 2
    each attempt). I opened
    the topic on its own and I will inform you
    to follow Problems with credit card :)
     
    C0Dnap, Oct 15, 2017
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Problems with credit card

    You would need to contact xbox support billing section for this issue .

    1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    M3tal Daz3, Oct 15, 2017
    #4
  5. Mister Gwyther Win User

    Credit card problems

    Hey Disaster! Can you describe what exactly is happening here. When you say "connect" do you mean to LIVE in general, or something else? Please let me know, thanks!
  6. M3tal Daz3 Win User

    Problems with credit card

    You would need to contact xbox support billing section for this issue .

    1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  7. Miss Portia Win User

    Problem with Credit Card

    Hey Gold! Are you trying to add your card via the console or via Xbox.com? What is the precise error message you see?
  8. NathanielLarson Win User

    Credit Card Problems

    Something similar happened to me a while back and it was on the credit card companies end. Have you tried contacting them yet? If you haven't I would try contacting them first to see if they know what is going on. Let us know what happens!
  9. Darhyl Mayte Amizola Win User

    Problem with credit card

    Thank you for your response.

    Nothing to worry! The next best option to make sure you can purchase your Xbox game pass subscription from the Microsoft Store is to purchase an Xbox gift card with sufficient funds and the correct region to 3rd party retailers such as Amazon.(same region in your Xbox live and physical region) using your payment card.

    Note: You won't be able to redeem the Xbox gift card if its region is different from your Xbox live region.

    Then redeem the 25- character codes by signing your account on redeem.microsoft.com

    Note: Make sure to sign in to the correct account as there are no options to revert the changes once the codes were redeemed.

    Then you can use the Microsoft balance on your account to purchase an Xbox game pass subscription on the Microsoft store online.

    Please take your time and let me know if it works.
Thema:

Problems with credit card

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