Problems with credentials on my xbox account

Hello Derryn! I'm Kris and I'd be happy to help you with your question.

Have you checked the Live Status in case there is an issue with it causing it? I have popped the link below for that.

https://support.xbox.com/xbox-live-status

If thats all fine then try the following:

Go to the Services and subscriptions page for your account:https://account.microsoft.com/services

Sign in and locate the text to turn auto-renew either on or off for your existing Xbox subscriptions, such as Xbox Game Pass or Xbox Live Gold.

If you have auto-renew enabled, you'll need to go to where it says Manage for each subscription and then select Turn off auto-renew. After that, follow the on-screen prompts to complete the process.

If you have auto-renew disabled, you'll need to select Turn on auto-renew. After that, follow the on-screen steps to complete the process.

After you've changed your auto-renew setting, try to sign in to your Xbox 360 or an Xbox 360 game via backward compatibility again.

Once you've successfully signed in, go through these steps again to change your auto-renew setting back to how you previously had it set, based on your preference.

https://support.xbox.com/help/errors/xbox-360/error-code-8015190a

Hey there Kaig!

Can you share the exact error message and code you receive when you try to sign in? That will help us best troubleshoot your issue.

Have tried that. I'm gonna need a Microsoft support agent to refresh my account credentials. My xbox isn't the problem, it's the account.

Error 8015000A

“Sorry, there’s a problem with the credentials that you’re using to sign in” can you fix this problem please as can’t sign or re-download my profile account to my Xbox

I try downloading my account but it keeps on saying that there is a problem with the credentials