Problems with Creation Club-Skyrim

Hi, Jason! I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Have you tried to perform troubleshooting on your end? If you’re getting an error code or message on your end, please send it here so I can check it for you.

Hi KenHat, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

For cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

And just because there is no new content, do you think you should get a refund or compensation?

It seems you didn’t read my post. This had nor has anything to do with affordability on a purchase. Money/credits were placed in good faith as the Creation Club was great in what they did, and there was much more in the works.

Up until the shutdowns, then they stopped. And they more than likely knew about it yet the Creation Club didn’t offer any kind of way to make an exchange or return the funds to my Xbox Live account.

As far as your “be a man” thing? All you did was show just what kind of individual you are by tossing in forum insults.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

After 14 days, most purchases do not qualify for a refund. I am afraid that it will not be possible to receive a refund.

That is true in most normal cases. The pandemic put a halt on things at Bethesda Softworks yet they took the money. And when shutdowns began in Montgomery County, MD., Bethesda didn’t even bother to offer some kind of recompense to those who were supporting the Creation Club.

So this is an unusual instance in that a worldwide problem put nearly everyone in shut-down mode. So since this isn’t the fault of the consumer, shouldn’t Bethesda Softworks be honorable enough to do the right thing?

I’m only asking that the funds that I had in my Xbox Live Account that I used for the Creation Club be put back into my Xbox Live account.

Exactly what is so difficult about that short of the “14-day” blah-blah”?

Is it wrong for the companies Microsoft owns to do what is right for the customer in regards to purchasing something that isn’t going to be?