Problems with battlefield v

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work uninstalling and reinstalling the game will be the next step.

Thanks for getting back to us.

Currently we don't have any known issues like this one. I am aware that EA does have a list

Battlefield V known issues and bugs. You're more than welcome to go over that list as well as on that list it allows you to contact EA support as well if you'd like to report any new bugs/ issues to them in regards to the game.

As well as they have an article to
'Claim your battlefield V pre-order and edition rewards.'

Hope this helps a bit more.

You would need to contact support and speak to billing for assistance. http://support.xbox.com/contact-us

Keep in mind that if you pay with credit or Paypal you are not charged until about 10 days before the release of the game. So even though you pre-ordered months ago, if there were not enough funds available just before the game is released, the purchase
is cancelled.

Thanks I'll try to contact support ... there was enough money on my account… Bye

Hello,

There is a microsoft alert about instabilities in the xbox live network. This instability affects the redemption of codes,
purchase of games, and download of games. Wait for a while until the network stabilizes.

Hope this helps.