Problems signing in

ghstsniper01 · Jan 2, 2016

I was playing fallout 4 and my xbox one got turned off. When I turned it back on it wouldn't sign me in. I tried reseting my password and restarting my xbox but it keeps asking for my password and won't sign in

:)

Mister Gwyther · Jan 2, 2016

signing in problems

Hey there Ocean! Are you trying to create a new account, or are you trying to change the WLID of an existing account? If trying to change the WLID, the new email address must match the region of the account. You can find this by visiting
https://billing.microsoft.com and clicking on "Go to personal information". Let us know more about your issue so we can assist you further. Thanks!

lMeh · Jan 2, 2016

Problems Signing in?

I'm not sure if this a big problem that everyone is having or not but since yesterday ive not been able to sign in. Whenever i click to sign in it just say " Disconnected from Xbox Live". Not sure why this is happening. Everything is fine with my internet
etc. Anyone else having a problem?

Apologies if this topic is not in the right place.

{Parity} · Jan 3, 2016

Try doing a hard reset on the console. Hold the power button on the console for 10 seconds or until it shuts off completely. Then unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and power up the XBOX. When
back up test to see if the issue has been resolved. Good Luck!

Metroxylin

having the same problem here. Been going on a few days now.

http://windowsreport.com/xbox-sign-in-error-0x87dd0006/

I had the same problem I went to that link and did all the steps the controller update is the one that finally worked,even though it said my controller was up to date I hit update anyways and it worked immediately. Pass it on

WoodenBull93641

having the same problem here. Been going on a few days now.

ShannonD666

have you found a solution? mine is doing the same but it isn't showing the message, the message comes up for less than a second then goes again. I've been trying to sign in since last night. I've done everything people have told me like cold starting it,
resetting it and unplugging everything.

excelboy78

disconnect your internet, boot your console, once booted remove the profile and full shut down. Once powered down reconnect Internet and reboot console and when back up add your profile back

if this doesn't work, factory reset from system settings>console info

i have the same issue on Xbox One X, auto off after 3 to 4 min, did the factory reset, its auto off on 50%, do it few times also auto off at 50%. Then i do the OSU 1, its auto off at 86%.... i only got the OSU 1 file, dont have the OSU 2 file.

Sinnix

Call 1-800-4MY-XBOX or visit the support forums for help. You can find a link in the Technical Support thread at the top of the Canadian forums.

Problems signing in