Problems dowloading games

Discus and support Problems dowloading games in XBoX Games and Apps to solve the problem; I have had a problem downloading multiple games for a while now. What happens is that when dowloading a game it dowloads for a bit then suddenly stops... Discussion in 'XBoX Games and Apps' started by MichaelBrogan1, Apr 14, 2020.

  1. MichaelBrogan1
    MichaelBrogan1 Guest

    Problems dowloading games


    I have had a problem downloading multiple games for a while now. What happens is that when dowloading a game it dowloads for a bit then suddenly stops at a short percentage. Like for example, I have been trying to download Apex Legends, I've eleted then
    redowloaded it about 10 times now and it stops at 5.3 percent not changing a single bit. I have tried everything xbox assist and support has told be to due. I tried resetting my xbox as well. Does anyone know how to fix this? I understand that the support
    team is struggling to keep up with problems but can you guys help?

    :)
     
    MichaelBrogan1, Apr 14, 2020
    #1
  2. FabryZio3 Win User

    Problems dowloading games

    Hey there :)

    Did you already try to power cycle the console in order to clean the cache??
  3. MichaelBrogan1 Win User

    Problems dowloading games

    At the moment i don't have an external hard drive but i'll see about getting one
  4. Shadowskill08 Win User

    Problems dowloading games

    Are you downloading directly to your internal hard drive? If so, maybe try downloading to an external hard drive to see if it works.
  5. Mister Mascot Win User

    Dowload problem

    Hello,

    I tried the wired connection but it did unfortunately work, can this problem come from the disk?
    Not likely, Let's have you try to remove your profile and then re-add it to the console to see if that helps.

    How to Add or Remove a Microsoft Account from an Xbox One console

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  6. Mister Mascot Win User

    Dowload problem

    Here is what was written:

    -Download speed: 36,89 Mbit/s

    -Upload speed: 7,67 Mbit/s

    -Latency: 4404 ms

    -Packet Loss %: 0%

    -Wireless Strenght (if applicable)

    -MTU (in french): 1480
    Thank you,

    The latency is very very high and could be causing the syncing problem. Are you using a wireless or wired connection? If wireless, please try a wired connection and see if it helps. :)

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
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Problems dowloading games

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