Problems claiming rewards

Hello ExplosiveGimp4,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website. If you are asking about a general
Xbox promotion, you should try reaching out on the general Sales and Promotions forum for more specific assistance.

Hi Oussama, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, contact Microsoft Rewards support:

https://rewards.bing.com/support

I hope this helps.

the vip perk has now shown up and been claimed the only problem now are these pending rewards credits

Hello TendoHaremKing,

Your deposit is being prevented due to a mismatch between your GBR Rewards Account region and your US Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not
also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours. While you will lose your progress by starting a brand new account, you can start earning Rewards Credits
that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending
deposits from your old account to your new one.

Hello BravoSierra88,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.