Problème paiment [Payment problem]

Akyus1985 · Oct 5, 2018

J'ai un problème pour renouveller mon abonnement Xbox Game Pass. Ma carte de crédit les fond suffisant et même après avoir contacté ma banque ils me disent que le problème provient de votre côté.

[Translation - I have a problem renewing my Xbox Game pass Subscription. My credit card to the bottom enough and even after contacting my bank they tell me the problem comes from your side.]

:)

DarrylGuitoun · Oct 5, 2018

problème de suppression de moyen de paiment (removal problem of means of payment)

problème de suppression de moyen de payment

[Translate]

removal problem of means of payment

XBF Erick C · Oct 5, 2018

problème de suppression de moyen de paiment (removal problem of means of payment)

Hey there Darryl!

Sorry to hear you are running into problems removing the payment instrument.

I am going to include some helpful links to see if we can resolve this issue. If you are still running into problems after going through those links then I would recommend contacting
Xbox Customer Support for further assistance.

Helpful links:

"Manage your payment options online"

"Manage your non-Xbox subscription payment options on Xbox One"

I hope this helps!

WhiteyBlack2 · Oct 5, 2018

For Billing and Purchase Issues Please Contact Support at 1 800 469 9269 or use https://support.microsoft.com/en-us

We Ambassadors do not have the tools or means to help in this matter as we are just volunteers.

WhiteyBlack2

For Billing and Purchase Issues Please Contact Support at 1 800 469 9269 or use https://support.microsoft.com/en-us

We Ambassadors do not have the tools or means to help in this matter as we are just volunteers.

naimabelmehdi

Thank you so much

I ll do it but i was very sad so i deleted the acount xbox of my kid

Can you find it i can send toi my credit card number or the xbox one number any thing you need about my situation so tell me or its ok

I loin xbox défunt

Thx si much

Jurgen1488

Hello, you need to write to online chat technical support, they will need some information from you that is not appropriate to write here to the forum publicly. If the total spend is going to meet everything for a refund, you will get the money back. Only
this return transaction takes one to two weeks.

{Parity}

Please DO NOT send any account or credit card information through the forums. To request a refund click

HERE.

XBF Amber M

Hi there,

Thanks for keeping us updated with your reply. Sadly, we here on the forums do not have the direct tools to assist with billing. You may request a call back from Xbox Support for further assistance.

When you go to Contact Usto request a callback, follow these steps:

Step 1 ----Select Xbox One
Step 2 ----Select See other options
Step 3 ----Select topic
Step 4 ----Select "Show contact options"
Step 5 ----Select request a call from support

Once they call, explain the issue and they will be able to help you.

I hope this information helps.

Problème paiment [Payment problem]