Problème double prélèvement bancaire

Bonjour, veuillez d'abord vous connecter
account.microsoft.com et rechercher dans votre historique de facturation l'élément que vous souhaitez rembourser. Notez la date et le numéro de commande.

Ensuite, rendez-vous sur
xbox.com/refund et remplissez le formulaire de demande, y compris la date et le numéro de commande. Si la page ne se charge pas, assurez-vous d'être connecté
xbox.com, puis réessayez la page de remboursement.

Translation:

Hello, please first log in to
account.microsoft.com and search your billing history for the item you want to refund. Record the date and order number.

Then please go to
xbox.com/refund and fill out the request form including the date and order number. If the page does not load then make sure you're logged in at
xbox.com and then try the refund page again.

Hey Darknight,

I'm sorry to hear about the problems being experienced today. It seems that there may have been some unauthorized charges made on your account. If they were not made by you, I would suggest to first make sure your account is secure. Take a look at your account

Order History to see what the charges were for. Then it may be a good idea to look over your account and make sure none of your important information was changed from account.microsoft.com and change your password to further secure your account.

For further assistance with this matter I suggest to contact Xbox Support and a representative in your region will be able to guide you further with the process.

I hope this information is helpful!

Hey
fredericsatre,

Dans ce type de cas, je te conseille de te rapprocher directement du support technique via

https://beta.support.xbox.com/contact-us

Clique ensuite sur le bouton Contactez Nous

Puis dans le champs , sélectionne Abonnement et facturation et dans le champs , sélectionne
Je ne reconnais pas un prélèvement.

Tu devrais être en mesure de contacter quelqu'un. Le cas échéant, si personne n'est disponible, différent solution préalables te seront proposées.

Hey,
fredericsatre,

In this type of case, I advise you to contact the technical support directly via

https://beta.support.xbox.com/contact-us.

Then click on the Contact Us button

Then in the field With what do you have a problem?select Subscription and billing and in the field What is the problem?field, select I don't recognise a direct debit.

You should be able to contact someone. If necessary, if nobody is available, you will be offered different solutions beforehand.

Hi there, if you feel you were charged incorrectly, please reach out to
Chat Support to explore your options on this further as they're better equipped to handle billing concerns of this nature.

https://support.microsoft.com/fr-fr/help/4027815/microsoft-account-cancel-a-microsoft-subscription