probleme de conexion a un compte [Edit - translation] - connection problem to an account

domandy · Dec 24, 2019

bonjour voici mon problème

j'ai perdu mon mot de passe pour mon compte Microsoft et l'adresse mail n'est plus opérationnel

j'ai déj rempli le formulaire pour réinitialiser mais quand je rentre l'adresse mail sa me dit qu'elle n'est pas reconnu

???

pourtant mon compte xbox et bien dessus

je voudrais rattacher mon compte xbox a une autre adresse

pour ne pas perdre mais succé et mais progression ainsi que mon abonnement au xbox live

je pense que je suis une cause perdu

merci de votre aide et de votre reponse

[Edit - translation] - hello here is my problem

I lost my password for my Microsoft account and the email address is no longer operational

I already filled the form to reset but when I enter the email address it tells me that it is not recognized

???

however my xbox account and many more

I would like to link my xbox account to another address

not to lose but success and but progression as well as my subscription to xbox live

i think i'm a lost cause

thank you for your help and your response

:)

domandy

bonsoir onyx is here merci de votre réponse l'adresse mail n'existe plus et le mot de passe impossible de me le rappeler la création du compte date de plus de 6 ans

et je me demande si la connexion impossible n'est pas du a l'adresse mail inexistante

bien cordialement

[Translation -good evening onyx is here thank you for your reply the email address no longer exists and the password impossible to remind me the creation of the account dates from more than 6 years

and I wonder if the impossible connection is not due to the non-existent email address

Best regards]

domandy

bonjour xbf chris merci de votre réponse le mail et bien correctement orthographier j'ai vérifier sur mon compte xbox j'ai deja essayer de contact le service téléphonique sa me renvoi sur une boite vocale qui me renvoie au formulaire de réinitialisation
du mot de passe le mail et reconnu âpres étude du dossier mais pas quand on me le demande dans l'onglet du lien avez vous le numéro du service technique bien cordialement

[Translation - hello xbf chris thank you for your reply the email and correctly spell it correctly i have checked on my xbox account i have already tried to contact the telephone service when it sends me back to a voicemail which sends me back to
the password reset form email and recognized after studying the file but not when asked in the link tab do you have the technical service number cordially]

Onyx Is Here

Sorry to hear it. I'm afraid that you would need to regain access to the email address and password if you wanted to change the information at https://account.microsoft.com

XBF Chris J

Hello Domandy,

Thank you for posting here on the Xbox forums. I understand you are having issues with resetting the password. At what point are you being told that the email is not recognized? It may be that you are entering in the incorrect email unknowingly. We recommend

contacting an Xbox support agent directly over the phone. Give them your Gamertag and explain the situation.

Are you still able to log into the Xbox console? If so, verify that the email is correct by going into your Settings > Account > Sign in security and passkey.

You will see your log-in email from there.

ClémentDanieau

Oui impossible de se connecter, aucune information. Message d’erreur 0x87DD006 mais pas de probleme sur mon compte

-[Translation - Yes impossible to connect, no information. Error message 0x87DD006 but no problem on my account]

probleme de conexion a un compte [Edit - translation] - connection problem to an account