Problème code [Translate] Code problem

Hello
NicolasLeclerc1,

Thanks for reaching out to Xbox forums support.

I understand that you have an issues with a code already being redeemed.

I would first suggest taking your Xbox / Games back to the place of purchase. You may have purchased a console that

was previously purchased and returned to the store.

Also, feel free to set up a call back from customer support (follow the steps below) so that they can check the official status of your game codes and give you your options on how to get this issue resolved.

Asprovided above the best way
to reach Live Support would be here: https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know what you find out!

Felix

Xbox forums support.

J'ai vérifié dans mes appli et jeux....

J'ai vérifié sur mon compte

Je ne peux pas accéder a ce jeu.... Jamais je n'ai téléchargé ce jeu du coup

Est ce possible d'avoir un autre code?

[Translate by Mod]

I checked in my apps and games....

I checked my account

I can not access this game.... I never downloaded this game from the shot

Is it possible to have another code?

Web translation:

Code problem

I received an Xbox One pack that I just bought (new) with Forza4 and gear of wars 4 included .....

Code forza impec downloaded

For the second game a mess tells me "this code has already been used"

While not at all I received it last night.

Qq can he help me?

Response:

Hi there,

just to be sure, please check your transactions at
https://account.microsoft.com/billing/orders to be sure the code didn't redeem, if it does show then please check the My Games & Apps section in and the Queue and Ready for Install sections, to check if the game shows or not.

If it doesn't show then it's best to contact the Store where the 'Xbox One pack' was purchased first,
to see what they can do and advise.

Let us know the results

Oui, il n'y a pas ce problème par rapport au code d'erreur d'affiché sur la page de dépannage.

Google Translate :

Yes, there is no problem from the error code displayed on the troubleshooting page.

Bonjour, j'ai le même problème mon code a été utilisé et pourtant je n'ai eu aucun code pour Gears of War

[Translation]

Hello, I have the same problem my code was used and yet I had no code for Gears of War