Problemas na instalação de mídia digital [Edit - Translation] - Problems installing digital...

Discus and support Problemas na instalação de mídia digital [Edit - Translation] - Problems installing digital... in XBoX Games and Apps to solve the problem; Boa tarde! Fiz a compra do "Assassin's Creed Odyssey - Ultimate Edition" na Microsoft Store diretamente pelo console Xbox One S. Ao fazer o download... Discussion in 'XBoX Games and Apps' started by Gabriel Ferreira Maciel, May 12, 2020.

  1. Problemas na instalação de mídia digital [Edit - Translation] - Problems installing digital...


    Boa tarde!

    Fiz a compra do "Assassin's Creed Odyssey - Ultimate Edition" na Microsoft Store diretamente pelo console Xbox One S.

    Ao fazer o download do jogo e - teoricamente - instalar tudo, o jogo não aparece em "Meus jogos e apps". É preciso ir em "Biblioteca completa" e depois em "Todos os jogos adquiridos", mas ele aparece com o ícone de download, como se estivesse comprado mas
    não instalado.

    Ao selecionar o jogo em questão, clicar em "Mais opções" e depois em "Gerenciar", mostra como "Instalados" o próprio jogo e 4 complementos; e mostra como "Prontos para instalar" outros 6 complementos (que nunca instalam, mesmo eu clicando em "Instalar tudo).

    Possuo espaço suficiente em meu HD, o dobro do necessário. Também já desinstalei tudo e instalei de novo, mas os problemas continuam.

    Por favor, alguém já teve um problema parecido ou sabe a solução? Eu busquei informações no Suporte da Microsoft, tentei o "Fale conosco" e nada...

    [Edit - Translation] - Good afternoon!

    I purchased "Assassin's Creed Odyssey - Ultimate Edition" from the Microsoft Store directly from the Xbox One S console.

    When you download the game and - theoretically - install everything, the game does not appear in "My games and apps". You need to go to "Complete library" and then "All games purchased", but it appears with the download icon, as if it were purchased
    but not installed.


    When selecting the game in question, click on "More options" and then on "Manage", it shows as "Installed" the game itself and 4 add-ons; and shows as "Ready to install" another 6 add-ons (which never install, even if I click on "Install all).

    I have enough space on my HD, twice as much as necessary. I have also uninstalled everything and installed it again, but the problems continue.

    Please, has anyone had a similar problem or know the solution? I searched for information on Microsoft Support, tried "Contact Us" and nothing ...

    :)
     
    Gabriel Ferreira Maciel, May 12, 2020
    #1
  2. Gabriel Ferreira Mac Win User

    Problemas na instalação de mídia digital [Edit - Translation] - Problems installing digital media

    Hello Gabriel,

    Thank you for posting here on the Xbox forums. We understand that Assassin's Creed Odyssey is not showing up in your games and apps even though it is installed. If you haven't already, please perform a

    power cycle
    on your console. This could potentially resolve the issue.

    If the issue persists after the power cycle, you may benefit from a soft
    factory reset
    . This will reset the operating system and delete all potentially corrupted data without deleting your games or apps. You (and anyone else that uses the console) will have to re-sign into your accounts, so make sure you know the
    email and password before performing this step. This will also reset the home Xbox settings.

    Please note that if you are part of the preview program, you should report
    this issue
    through the insider hub, as well as to the insider reddit instead of doing the factory reset.

    If you’re ready to reset your console to the factory default settings, follow these steps:

    1. Press the Xbox button on your controller to open the guide.
    2. Select System > Settings > System > Console info > Reset console.
    3. On the Reset your console? screen, select Reset and keep my games & apps

    Hope this helps!
    The factory reset actually worked! Thank you, I do appreciate your prompt response!
  3. XBF Chris J Win User

    Problemas na instalação de mídia digital [Edit - Translation] - Problems installing digital media

    Hello Gabriel,

    Thank you for posting here on the Xbox forums. We understand that Assassin's Creed Odyssey is not showing up in your games and apps even though it is installed. If you haven't already, please perform a

    power cycle
    on your console. This could potentially resolve the issue.

    If the issue persists after the power cycle, you may benefit from a soft
    factory reset
    . This will reset the operating system and delete all potentially corrupted data without deleting your games or apps. You (and anyone else that uses the console) will have to re-sign into your accounts, so make sure you know the
    email and password before performing this step. This will also reset the home Xbox settings.

    Please note that if you are part of the preview program, you should report
    this issue
    through the insider hub, as well as to the insider reddit instead of doing the factory reset.

    If you’re ready to reset your console to the factory default settings, follow these steps:

    1. Press the Xbox button on your controller to open the guide.
    2. Select System > Settings > System > Console info > Reset console.
    3. On the Reset your console? screen, select Reset and keep my games & apps

    Hope this helps!
  4. Thiago G bh Win User

    Call of duty Modern Warfare

    Vc tá tentando instalar por mídia digital ou física? Caso seja mídia física e está dando erro pode ser que sua mídia esteja danificada.

    [Translation]

    Are you trying to install by digital or physical media? If it's physical media and it's making an error, your media may be damaged.
  5. XBF Steven R Win User

    PROBLEMA NA INSTALAÇÃO [INSTALLATION PROBLEM]

    Hey there Vinicius Augusto Batista,

    Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how puzzling this sort of thing could be. Since the release of the game, the developers did create some support articles that can help the game

    specifically here
    .

    I also suggest running through what we have on our page
    as well.

    When you get the chance, give that a shot and let us know if that helped.

    Thanks for reading!
  6. Tiu Azazel Win User

    Jogos Xbox one[Xbox One Games]

    Ai que esta o problema, eu utilizei código de 25 dígitos

    [Translation-Woe is the problem, I used 25 digit code ]
Thema:

Problemas na instalação de mídia digital [Edit - Translation] - Problems installing digital...

Loading...
  1. Problemas na instalação de mídia digital [Edit - Translation] - Problems installing digital... - Similar Threads - Problemas instalação mídia

  2. Green hell está com problemas para iniciar

    in XboX Insiders
    Green hell está com problemas para iniciar: Eu e minha irmã que mora nos EUA , não conseguimos mais jogar o co-op eu a chama e da erro , todos os outros jogos que tenho funcionam perfeitamente porém Green hell e stardew valley são os únicos...
  3. Tive um problema no Controle Xbox que me deu preocupações

    in XboX Insiders
    Tive um problema no Controle Xbox que me deu preocupações: Estava jogando call of duty até que vi que as pilhas estavam fraca na mesma hora troquei as pilhas foi quando liguei o controle simplesmente não quis mais responder mesmo mostrando que estava...
  4. Problema en la velocidad de carga xbox series s

    in XboX Insiders
    Problema en la velocidad de carga xbox series s: Buena tarde tengo 200 megas simétricas y en la consola solo me arroja que tengo 2 megas de carga ya hablé con el proveedor de internet y no es problema de la red es en la xbox no sé cómo...
  5. problemas con la luz por mi xbox

    in XboX Insiders
    problemas con la luz por mi xbox: Hola, tengo una discusión con mi familia gracias a que la luz está llegando alrededor de 35 mil pesos más caro q lo que pagaban, tengo una xbox one s y me están echando la culpa de esta cuota, por...
  6. tengo problemas para iniciar sesion

    in XBoX Games and Apps
    tengo problemas para iniciar sesion: Please retry with a different device, use a VPN, or other authentication method to sign in. For more details, please see https://go.microsoft.com/fwlink/?linkid=2317517 este es el mensaje que me...
  7. Age of Empires II DE in surface pro 11 - Problemas con Age of empires II definitive Edition...

    in XBoX Games and Apps
    Age of Empires II DE in surface pro 11 - Problemas con Age of empires II definitive Edition...: [img] "Last year, I bought the new Surface Pro 11. During the pandemic, I had purchased Age of Empires II DE but never installed it on my old PC, so I installed it on the Surface Pro 11. The...
  8. Problema na instalação de Hitman: Trilogy

    in XboX Insiders
    Problema na instalação de Hitman: Trilogy: Hello, I would like to report a problem when trying to download a game through the microsoft store, the game is Hitman: Trilogy, and every time I try to install it an error appears preventing me...
  9. Problema de instalação de mídia física no xbox one s [Translate] Problem installing...

    in XBoX Games and Apps
    Problema de instalação de mídia física no xbox one s [Translate] Problem installing...: Não estou conseguindo instalar a mídia física do game red dead redemption 2 no meu Xbox one s pois ele interrompe logo no início. Já tentei de tudo mas não deu certo [Translate] I'm not able...
  10. Problema de Instalação Interrompida [Translation - Installation problem interrupted]

    in XBoX Games and Apps
    Problema de Instalação Interrompida [Translation - Installation problem interrupted]: Olá, boa tarde! estou com problema em fazer download em dois apps, um é o Ubisoft Club e o outro é o Dolby Access, ambos com problema de ''instalação interrompida'', o código de erro é 0x80072F8F....