Problemas na imagem da Tv quando ligo o Xbox one X [Tv image issues when I turn on xbox one X]

Ainda não fiz esse teste . Vou fazer . Valeu 🖒

[Translation-I haven't done that test yet. I'm going to do it. Thanks 🖒 ]

Hey there Silas#Fidelis,

Thanks for reaching out to the Forums for advice on what to do in this instance. I can totally understand how this could be pretty perplexing, but maybe we can help. I suggest
resetting your console to factory defaults. We have an option to keep your games and apps so that you wouldn't have to reinstall anything and it's a great troubleshooting step from most problems.

If that does not help, I would consider sending the console in for repair since it is still under warranty.

Hope this helps.

Thanks for reading!

Opa cara tudo bem? então... você chegou a testar o xbox em outra TV com diferentes cabos hdmi? eu acredito que deve ser sua TV ou os cabos hdmi. Caso você tenha tentado de tudo e não deu certo o problema deve estar no xbox e você deve leva-ló a assistência
técnica, valeu.

[Translation-Oops man all right? So... did you come to test the xbox on another TV with different hdmi cables? i believe it should be your TV or hdmi cables. In case you have tried everything and did not work the problem should be on xbox and you
should take it to technical assistance, thanks. ]

Executei a solução de problemas do bluetooth, mas não funcionou. O bluetooth permanece da mesma forma, com o controle aparecendo como "emparelhado" mesmo estando desligado, e quando ligo o controle, o bluetooth não o reconhece.

No momento dessa imagem, o controle estava desligado.

________

[Translation - I ran the Bluetooth troubleshooter, but it didn't work. The Bluetooth remains the same, with the control appearing as "paired " Even when it is turned off, and when I turn the controller on, the Bluetooth does not recognize it.

At the time of this image, the control was off.]

Web translation:

Sound output from x-box 360 on Samsung 4K Smart TV

Dear, good afternoon

I bought a Samsung 4K Smart TV, but when adapting my X-box 360 on the TV, the image is perfect, but the sound of the games does not come out, either with an HDMI or analog cable.
can anybody help me?

Response:

Hi there,

please see this link on how to adjust the audio settings on the Xbox 360 console:

https://support.xbox.com/help/xbox-360/console/configure-audio-settingsto be sure all settings on the console are correct.

If the settings are correct and it's still not working then it could be a setting on the TV itself that is causing the issue, so it's best to check the manual for the TV to see what settings can affect the audio.

Let it know when there are any results

Web translated response:

Olá,

consulte este link sobre como ajustar as configurações de áudio no console Xbox 360:

https://support.xbox.com/help/xbox-360/console/configure-audio-settings para garantir que todas as configurações no console estejam corretas
.

Se as configurações estiverem corretas e ainda não estiverem funcionando, pode ser uma configuração na própria TV que está causando o problema; portanto, é melhor verificar o manual da TV para ver quais configurações podem afetar o áudio.

Informe quando houver resultados