Problemas na compra [Translation: Purchase problems]

gcarlos1 · Feb 28, 2017

Sempre que tento comprar o jogo, aparece esta mensagem:

[Translation: Whenever I try to buy the game, this message appears:]

Eu tento completar a transação direto do meu console e, no entanto, ainda aparece a mesmíssima notificação. Não sei o que fazer... ALGUÉM PODE ME AJUDAR PFVR?????

[Translation: I try to complete the transaction directly from my console and yet the same notification still appears. I do not know what to do ... SOMEONE CAN HELP ME PLEASE ?????]

:)

Jack Gardo · Feb 28, 2017

Rewards bloqueado [Translation - Rewards Blocked ]

Como resolver problemas de bloqueio na conta Microsoft rewards?

[Translation - How do I troubleshoot blocking problems in your Microsoft rewards account?]

Alex Fagundes000 · Feb 28, 2017

Devolução [Translation - Return]

Na quinta-feira, 6 de setembro de 2018. Meu filho realizou uma compra na Microsoft Store sem a minha autorização, gostaria de pedir um reembolso do valor.

--------------------------------------------

[Translation - On thursday, September 6th, 2018. My son made a purchase at the Microsoft Store without my permission, I would ask for a refund of the Value.]

Misses Quinzel · Mar 2, 2017

Hey there, Storm!

I'm sorry to see any purchasing errors! This particular error appears when you are attempting to purchase Xbox 360 content on an account that is a child account. This means that the birth date on the Xbox account is younger than the age to be a legal adult
in your region (generally 18). The birthday is set when you create the account and cannot be change at this time; even with purchase and content settings set to "Adult", child accounts will not be able to purchase Xbox 360 content on the website or the Xbox
One.

You will need to purchase this content on an Xbox 360 if you would like to buy it. You can see more about purchasing issues on our

Xbox 360 Marketplace Purchasing support article.

Please post back if you have any other concerns or questions! I'm happy to help out where I can.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Misses Quinzel

Hey there, Storm!

I'm sorry to see any purchasing errors! This particular error appears when you are attempting to purchase Xbox 360 content on an account that is a child account. This means that the birth date on the Xbox account is younger than the age to be a legal adult
in your region (generally 18). The birthday is set when you create the account and cannot be change at this time; even with purchase and content settings set to "Adult", child accounts will not be able to purchase Xbox 360 content on the website or the Xbox
One.

You will need to purchase this content on an Xbox 360 if you would like to buy it. You can see more about purchasing issues on our

Xbox 360 Marketplace Purchasing support article.

Please post back if you have any other concerns or questions! I'm happy to help out where I can.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Whitey Black

Para Faturamento e Compra

Para problemas de cobrança e compra, entre em contato com o suporte no link:
[Translation - For billing and purchase issues, please contact support at:] https://support.microsoft.com/pt-br

Alpha Soulneed

Hola! Ya no debes de tener problemas para la compra, el día en que tu posteaste esto había una falla en compra y uso de contenido, pero ya está arreglado. Saludos

[Translation - Hello! You should no longer have problems for the purchase, the day you posted this there was a failure in buying and using content, but it is fixed. regards]

JoelAlves1987

Tive um problema desse com um amigo a conquista na apareceu tivemos que refazer mas normalmente isso quando acontece e problema na live

[Mod Translation - I had a problem like that with a friend, the achievement it appeared we had to redo it but usually when it happens and problem in live]

EDITH NUNESBARBOSA

Eu já fiz isso, não tem nada lá nas compras. Mas vocês receberam o meu dinheiro, é pouco, mas... Não farei nenhuma compra mais com vocês. Grata.

Translation:

I already did it, there is nothing there in the purchases.
But you have received my money, it is little, but ... I will not make any further purchases with you.
Thankful.

Problemas na compra [Translation: Purchase problems]