Problemas con control Xbox one S[Translation-Issues with Xbox one S controller]

Fortnite do Xbox one s estou com problema no controle de combate toda vez que vou configurar meu jogo trava e fecha no battler royal

[Edit - Translation] - Xbox one s Fortnite I have combat control issues every time I set my game lock and close on battler royal

Yo tambien tambien tengo un xbox one s con el mismo problema, me podrian ayudar, porfavor.

-[Translation - I also have an Xbox One s with the same problem, I could help, please.]

El problema va mas alla, esto me pasa solo cuando inicio el xbox a traves del mando, le tengo que sacar las pilas luego ponerlas y prenderlo, es ahi cuando me sincronizan inmediatamente. Pero es muy curioso porque aprieto el boton del control del xbox para
encenderla, la consola me enciende altiro pero luego el mando queda parpadeando como si no se enlazaran, como mencionaba la unica solucion que he encontrado es sacar las pilas luego colocarlas y prender el mando nuevamente para que se enlacen.

Probe actualizando el mando como tambien la consola.

Tambien reiniciando la consola como restableciendola y no hay solucion.

[Translation-The problem goes further, this happens to me only when I start the xbox through the controller, I have to take out the batteries then put them and turn it on, that's when I'm synced immediately. But it is very curious because I press
the control button of the xbox to turn it on, the console turns me on altiro but then the controller is flashing as if they were not linked, as I mentioned the only solution that I found is to remove the batteries then place them and turn the knob back on
so that they are linked.

Try updating the controller as well as the console.

Also restarting the console as resetting it and there is no solution.]

Hi Pepediaz1,

Thanks for reaching out to the forums. We understand you are having controller issues. When you

update the controller do you connect with a cable to the console? Have you made sure there are no console updates available? This will sometimes cause issues if there is an update not installed. Let us know how it goes.

Thanks,

Brad

Hey there PepeDiaz1,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty distressing, especially if it's happening with all your controllers I recommend trying a

soft factory reset keeping games & apps..

When you get the chance, give that a shot and let us know if that helped.

Thanks for reading!