Problema de sobre cargo de cuenta ya pagada [Translate] Overpaid account charge problem

If you would like to have a refund on the purchase you would need to contact support via https://support.xbox.com/contact-us

However, if you have just recently added the membership then it can take some time to fully populate your account (up to 24 hours in some cases). You can check the status of your membership by logging in to https://account.microsoft.com/services

To speed up this process please try deleting your gamertag then holding the power button on the console for 10 seconds till it shuts down. When you restart you can redownload the gamertag.

If this does not work then you should wait a few hours and try again.

No es un problema de permiso, es un problema de privacidad de la cuenta.

-[Translation - It is not a permission issue, it is an account privacy issue.]

buenas tardes disculpe aun tengo el mismo problema ya se actualiza mi consola por medio de un usb ya la vez se restablecen los valores de la fabrica ya se me ha ocurrido otra cuenta pensando que era mi perfil pero no fue un problema
positivo teniendo en cuenta el mismo problema

[Translation-Good afternoon excuse me still have the same problem and update my console by means of a USB and once the factory values are restored and I have occurred another account thinking it was my profile but it was not
a problemapositivo considering the same problem]

checa en mis pagos y facuracion desde pc en tu cuenta de microsoft para que veas en que se realizo el cargo, aunque debería ser epic quien te resuelva, ya que fue en su tienda donde se hizo el cargo, seria buena idea que pusieras una clave de paso para evitar
que desde tu cuenta se hagan cargos sin autorización.

[Translation]

check on my payments and facuration from pc in your microsoft account so that you see that the charge is done, although it should be epic who solves you, since it was in his store where the charge was made, it would be a good idea that you put a passkey
to prevent it from your account charges are made without authorization.

If the charge is pending, there is nothing you can do, and will most likely drop off within a few days. Most companies will run a check (by doing a test 'charge' of a small amount) to make sure the payment option is valid. Those test charges are never posted
to an account so the test amount will drop off your statement a few days later and become a 0 charge.

*************

Si el cargo está pendiente, no hay nada que pueda hacer, y lo más probable es que lo deje en unos pocos días. La mayoría de las compañías ejecutarán un cheque (haciendo un 'cargo' de prueba de una pequeña cantidad) para asegurarse de que la opción de pago
sea válida. Esos cargos de prueba nunca se registran en una cuenta, por lo que el monto de la prueba dejará su estado de cuenta unos días más tarde y se convertirá en un cargo 0.