Problema de membresía de Xbox Live [Xbox Live membership issue]

Dimu Yael · Dec 26, 2019

Acabo de canjear una suscripción de 12 meses a Xbox Live, lo que significa que debería expirar en diciembre del 2020. Sin embargo, muestra que expira en abril del 2020. A que se debe esto?

[Translation-I just redeemed a 12-month Xbox Live subscription, which means it should expire in December 2020. However, it shows that it expires in April 2020. What's this all about?]

:)

A lL A T lR E O

It is probably because you previously activated your game pass ultimate subscription. If you redeem a prepaid gold or game pass code while you have active the game pass ultimate subscription, the code will extend the time of the game pass ultimate subscription
but considering a conversion. A 12-month code of Xbox Live Gold extends a 4-month equivalent of a Game Pass Ultimate subscription.

Here is a link that contains information on equivalences.

https://www.xbox.com/live/gold/upgrade

luissolid

Hola! Bienvenido a los foros!

Uba duda tienes la membresía de Xbox Game Pass Ultimate activa?

Lo que pasa que cuando tienes que game Pass ultimate en tu cuenta, los meses de Xbox Live Gold o Xbox Games Pass se convierten en Xbox Game Pass Ultimate.

Por eso, tu cuenta cambio los 12 mesea de Xbox Live Gold a solo 4 meses de Xbox Game Pass Ultimate. (Cuesta mas cara, que la membresía de Gold)

Saludos!

[Translation-Hello! Welcome to the forums!

Are you sure you have an active Xbox Game Pass Ultimate membership?

What happens that when you have to play ultimate Pass on your account, the months of Xbox Live Gold or Xbox Games Pass become Xbox Game Pass Ultimate.

That's why your account changed the 12 months of Xbox Live Gold to just 4 months of Xbox Game Pass Ultimate. (It costs more expensive, than Gold's membership)

Best regards!]

XBF Steven R

Hey there Dimu Yael,

Thanks for reaching out to the Forums for advice on how to hopefully straighten out and clarify what's up with your subscription. I can totally understand how this could be puzzling. If you have questions pertaining to account information, it might be best
to try getting in touch with
customer support.

Thanks for reading.

fazreznor

Hola Aresnic, tu tarjeta es una de membresía gold?, podrías dar más información acerca de tú problema?

Saludos

Cejas12

El juego de Gears 5 fue descargado por la membresía de GamePass? Puede que tengas que renovar tu membresía ya que es necesario tener activada una para poder jugar.

Si el juego lo compraste tú puede que haya problemas con los servidores de Gears.

Espero y esto ayude.

Problema de membresía de Xbox Live [Xbox Live membership issue]