Problema de conexion de red[Network connection problem]

Hello JosephCaspa,

Thank you for your post. I understand you are experiencing an issue with your Xbox One and it's connections to the internet. Please try follow the steps on this page:

Troubleshoot Xbox Network Connection.

I hope this helps!

Hi Suriel119,

¿Ya ha ejecutado una prueba de red? Recomendamos solucionar primero la solución de problemas de velocidad de conexión de red de Xbox para asegurarse de que se está conectando correctamente. Pruebe los pasos de solución de problemas de este artículo y vea si alguno de estos resuelve el problema.

Saludos,

XBF Drew

[Este texto está traducido por máquina y puede no ser una representación precisa de la publicación original]

Try to disconnect your xbox 360 from the power supply as well as disconnecting the network adapter.

Connect the xbox 360 to the power supply and start it without the network adapter connected.

Connect the Wireless Network Adapter to the xbox 360 and check the connection to xbox live.

This could also be a temporarily problem with your internet.

Google translate:

Trate de desconectar el Xbox 360 a partir de la fuente de alimentación, así como de desconectar el adaptador de red.

Conecte la Xbox 360 a la red eléctrica y ponerlo en marcha sin el adaptador de red conectado.

Conecte el adaptador de red inalámbrico para la Xbox 360 y compruebe la conexión a Xbox LIVE.

Esto también podría ser un problema temporal con el Internet.

Hey there CorkyBoss5873,

Sorry to hear about the network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console? Do you see the same problem in all games?



Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

• Download Speed
• Upload Speed
• Latency
• Packet Loss %
• Wireless Strength (if applicable)
• Modem Manufacturer
• Router Manufacturer (if being used) as well as the model number

That information will help us determine the next best steps. If you'd like to speak to support in your native language though, please use the link
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hola,

Te da algun error numerico? Usualmente problemas con la conexion tienen errores numericos. Sino puedes intentar primero probar la conexion del sistema si vas a donde la red. Una vez que pruebes la conexion te deja saber si es el network o si es el internet
mismo.

Si es tu red deberias intentar desconectar el modem pro 20 segundo y luego volverlo a conectar, eso te va a restaurar la red y posiblemente resolver tu problema. Si no lo resuelve escribe aca nuevamente para tratar otras maneras de resolver el problem. Espero
que esto ayude.

[TRANSLATION:

Hello
It gives you an
error number? Usually problems
with the connection have numerical
errors. But you can try to
first test the connection of
the system if you go to
where the network. Once
you try the connection lets you
know if it is the
network or if it is
the same internet.
If your network you should
try disconnecting the modem
pro 20 seconds and then
reconnect it, that will
restore the network and possibly
solve your problem. If
it does not resolve it write
here again to try other
ways to resolve the problem.
I hope this helps.]