Problema cuffie Xbox One[Problema cuffie Xbox One]

zongocaccia · Jun 9, 2020

Ciao a tutti,

ieri sera sentivo solo l'audio della chat e non di gioco (cosa che mi è gi capitata), riavvio la console ma da quel momento non vanno proprio più le cuffie. Ho provato a vedere se si fossero rotte improvvisamente ma sul computer funzionano perfettamente.

È comparsa un icona con il microfono mutato di fianco a quello della batteria, credo sia collegato a quello il problema. L'icona compare sia quando accedo con un joystick con le cuffie attaccate, sia con un altro joystick senza ingresso per il jack.

Fra poco proverò ad attaccare le cuffie ad un altro controller ma purtroppo penso sia un problema della console.

Qualcuno sa come risolverlo?

Grazie mille

[Translation - Hi everyone,

last night I only heard the audio of the chat and not the game (which has already happened to me), I restart the console but from that moment on the headphones don't go anymore. I tried to see if they broke suddenly but on the computer they work
perfectly.

An icon with the muted microphone appeared next to the battery, I think the problem is connected to that. The icon appears both when I access with a joystick with the headphones attached, and with another joystick without a jack input.

Soon I will try to attach the headphones to another controller but unfortunately I think it's a console problem.

Anyone know how to fix it?

Thanks so much]

:)

XBF Ezra G

Hello zongocaccia,

Thank you for your post! I understand you are experiencing an issue with your controller's audio. If a specific controller's 3.5mm jack is not outputting audio, it is likely the controller needs to be replaced. To create a replacement order check out our

Device Support page or use the
Contact Us portal to speak to an agent.

I hope this helps!

baltyofgod

hello, il problema sta nel fatto che devi impostare sia il pad che le cuffie da gioco.
aggiornando tutto e regolando i vari parametri dell'audio che arriva sullo schermo.

MRallamagoosa

Non avendo molte informazioni specifiche, considerando che hai gi provato che le cuffie funzionano su un altro dispositivo, altre verifiche che puoi fare sono legate al controller:

- riesci a verificare le cuffie con un altro controller per escludere che il problema non sia il jack audio?

- puoi verificare se è necessario un aggiornamento del controller perché riconosca le cuffie:

https://support.xbox.com/it-it/xbox-one/accessories/update-controller-for-stereo-headset-adapter

(Mod Translation)

Not having much specific information, considering that you have already proven that the headphones work on another device, other checks you can make are related to the controller:

- can you check the headphones with another controller to rule out that the problem is not the audio jack?

- you can check if a controller update is needed to recognize the headset:

https://support.xbox.com/it-it/xbox-one/accessories/update-controller-for-stereo-headset-adapter

XBF Javier R

Hello Duals,

We understand that you're experiencing issues concerning the headset on the Xbox One console not allowing you to hear audio through it or speak with it as well.

May you describe what type of headset you're currently using, would this be a chat headset or stereo headset?

If this is a chat headset being used, it is important to remember that these types of headsets will only allow the use of chat audio.

It may as well be possible that the headset is not being recognized on the console, have you attempted to use different controllers with this headset?

Clarify this for us and we'll await your reply.

Best wishes!

XBF Crystal P

Hey there Duels,

Thanks for reaching out. I'm sorry to hear about the issue with the headset.

I recommend taking a look at the following troubleshooting articles:

Try this out and let us know the results.

Problema cuffie Xbox One[Problema cuffie Xbox One]