Problema Con Xbox Live Gold[Translation-Issue With Xbox Live Gold]

AnthonyRM7 · Jul 15, 2019

Ayer quise canjear mi tarjeta de xbox live gold, usé el código correctamente y no me dieron la suscripción, revisé el historial de compras y no aparece la gold canjeada. Volví a poner el código y aparece un mensaje que dice que el código ha sido canjeado
pero sigo sin gold.

[translation-Yesterday I wanted to redeem my xbox live gold card, I used the code correctly and I was not given the subscription, I checked the purchase history and the redeemed gold does not appear. I put the code back in and a message appears saying
the code has been redeemed but I still don't gold.]

:)

luisectd

como pudiste comprar xbox live gold con tu saldo?

[Translation: How could you buy xbox live gold with your balance?]

XBF Brad A

Hello Anthony,

Thanks for coming to the forums with your issue. We understand having an issue with your gold subscription not showing. Being you do not see it in the order history, I would check all accounts on the console. It is very possible you redeemed it on the wrong
account. You can request a call from support to assist you in this matter also.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Mister Gwyther

Hey there Conker! Can you let us know exactly what error code and message you are seeing when you try inputting this card? Let us know, thanks!

RandyAU93

On Xbox One, an account with Xbox Live Gold can share it with other users on that console. The user must set their account as "Home Xbox" on that console. On Xbox 360, each individual user must have their own membership.

(Translating to Italian using Bing.com/translate)

Su Xbox One, un account con Xbox Live Gold può condividerlo con altri utenti su quella console. L'utente deve impostare il proprio account come "Home Xbox " su tale console. Su Xbox 360, ogni singolo utente deve avere la propria appartenenza.

Omega Chefe

Hola, usted debe comprar el Xbox Live Gold https://www.xbox.com/live/gold

[Translation - Hi, you should buy the Xbox Live Gold]

Problema Con Xbox Live Gold[Translation-Issue With Xbox Live Gold]